概要

Currently I'm working in K.Electric in ADC (Alternate delivery channel) department as communications officer where I'm dealing with prime minister portal, governor house, management and SBCA cases, apart from this I'm also working on reports analysis for different projects. Previously I have experience of working in k.electric as customer care representative and I have 3 years of experience in Qmobile as client support QA executive where I provided after sales serviceto customers.

工作经历

公司标识
Communications Officer
K-Electric
Feb 2020 - 代表 | Karachi, Pakistan

Dealing with prime minister portal (PMDU), governor house, SBCA and theft cases.
Providing end to end solution by escalating queries to higher management.
Maintaining record.
Providing solutions and ideas for better customer experience.

公司标识
Customer care Representative
K Electric
Nov 2018 - Jan 2020 | Karachi, Pakistan

Dealing and maintaining record of all day walk in consumers, resolving their issue.

公司标识
Customer Support QA Specialist
Q Mobile
Jan 2016 - Nov 2018 | Karachi, Pakistan

Customer support

学历

University of Karachi
硕士, 科学硕士学位, Applied Physics‎
Electronics and communication
CGPA 3.0/4
2015
University of Karachi
学士, 理工学士, Applied Physics‎
Electronics
CGPA 3.0/4
2014

技能

中级 Analytical Skills
中级 Conservation Awareness
中级 Delievry Planning
熟练 Handling Assignments
熟练 Internet Explorer
中级 PR Campaign Management
熟练 Quality Control Processes Command
中级 RESTful APIs
中级 Strong Organizing and Management skills

语言

初学者 信德语
初学者 旁遮普语
中级 乌尔都语
中级 英语