· Build strong relationships with all Teams
· Investigate user’s problems, identify their source, determine possible solutions, test and implement solutions.
· Maintain networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
· Ability to handle multi-OS installation and troubleshooting
· Give Support and manage to users (Including video conference support).
· Assist in vendor liaison (seeking clarification etc. as necessary) on IT related items Supported, backup, managing users.
. Participate in the indoor and outdoor meetings and give technical IT related support where needed.
· Maintain network performance by performing network monitoring and analysis and performance tuning network problems
· Manage user’s data (pictures, videos, and other important information) as required.
. Assist in maintaining downloaded images and collaging them together.
. Any other tasks related to the TA that have been agreed between the line manager and the support staff.

· Own and manage the proactive client engagement for licensing maintenance and subscription renewals; Act as the primary point of contact for licensing escalations for assigned region
· Manages the coordination of cadence client meetings with CSS and account support team
· Communicates with client and stakeholders to schedule business reviews, status calls, etc.
· Aids in presentation of reports and presentations as needed
· Support standardized reviews with clients to ensure all licensing requirements are met
. Timely and effective communication with licensees on relevant business needs, on-and offboarding, and product reports.
· Maintain ticketing system case documentation related to activities and projects
· Deliver and proactively manage client install base to maintain customer satisfaction
· Ownership of all customer licensing, internal and external parties and existing client questions
· Proactively manage “red flag alerts”-heavy client communication interaction
· Works closely with CSS on customer software-related escalations
· Analyze trends, pricing analysis and customer input to close custom deals
· Issue/Risk mitigation and resolution, work closely across departments to drive resolution and recovery
· Present action plan for issue resolution to account team with scheduled follow-ups until resolution achieved
· Work closely with the SAM team to deliver internal reporting on key lifecycle events.

Handling XenApp technical issues through Service Now incident.
Managing Storefront / Web Interface servers in Xenapp 6.5 environment.
Manage work with Citrix across varying versions (XenApp 6.0, 6.5, XenDesktop 7.0, 7.6)
Developed Virtual apps for in-house client server applications through Citrix Streaming profiler 6.5/6.0/5.2
Secure XenApp communications using Secure ICA encryption, SSL Relay and Access Gateway and avoid or resolve common security configuration missteps with simple solutions.
Experience in regularly checking Citrix server health in our environment and Microsoft Hyperv environments and monitoring Citrix sites with the help of Citrix director


Experience in Checking if the delivery controller is well communicating with Citrix components.Expertise in configuration of Citrix server policies, Load Management and Printers in the Farm. 
Created Templates from VM\'s, deploy VM\'s from templates and allocate resources.
Provided 24/7 Production support for Citrix environment. 
Providing resolutions and modifications to existing environment using Problem/Change Management.
Ability to troubleshoot, perform updates and other changes necessary to ensure maximum performance.

Configuring and maintaining backups of servers HP Pro DL385 G8 /Dell R320 PowerEdge.
Install & Configure Computer System, Networking, Printers & Scanners.
Expertise in Windows server environment Win Server 2008 R2 ENT
Edition/2013. Expertise to work independently under pressure and meeting deadlines Record and maintain hardware and software inventories, site and/or server licensing, and user access and security.
Supervising and maintaining Help desk phone calls, email, register at all times for accurate reporting Investigate, Diagnose & Solve Computer Hardware & Software System. 
Installation of operating system, MS Office, Anti viruses and other application Software.
Monitoring, Maintaining Computer Systems & Networks & facilitating other computer related Issues.Expertise in creating and managing Virtual Machines/Serves of Hyper V.Liaison with vendors and service provider and follow up repair and maintenance.
Maintaining PABX (Telephone exchange)

Worked closely with IT staff and consultants to ensure coordination of information system and web-based support for all programmatic activities.
Proposed and implemented methodologies to mainstream new innovations across PRP’s programs Ensured PRP ICT policies and procedures are adhered
Managed Centralize SMS Server Managed Document Management System 
Provided Support on tablets and resolve software and related problem.
Installed Educational Apps on Tablets and develop training materials
Established/Scheduled Audio Conference and Manage Recording of Audio/Video Conferences Managed web conference system (Adobe, Cisco WebEx, Blackboard and Sales Force) Provided assistance in the use of ICT services, including software and peripherals. Supervised and maintained helpdesk phone calls, email, register at all times for accurate reporting 
Ensured end proper use of pool equipment through on the spot training 
Managed and maintained the movement of incoming and outgoing IT equipment in Helpdesk.

Provided user and application support to management, staff and visiting consultant. 
Provided regular, secure and tested backup of all MEDA Pakistan data and configuration.
Assisted in vendor liaison (seeking clarification etc. as necessary) on IT related items.
Helped in the planning for IT power infrastructure, UPS integration  Completed documentation/inventory/diagrams of deployed hardware, software, networking  Participated in technical evaluation of received bids/proposals  Assisted in the Pakistan MEDA website maintenance and updating. 
Configuration/maintaining of email accounts on Black Berry /I Phones/Smart phones etc  Supported, backup, managing users in MS Office 365  Participated in the outdoor meeting and giving technical IT related support where needed 
Remote user’s trouble shooting for on the road sales and service repairs  Managed System backup management  Maintained data center environment and monitoring equipment Contributed in maintain system standards. 
Maintained network performance by performing network monitoring and analysis and performance tuning network problems Secured network by developing network access, monitoring, control and evaluation, maintaining documentation

Configured IP phones, Black Berry and I Phones.
Given technical support to regional offices.
Installed and configured Servers in the Head Office in Pakistan.
This includes Microsoft Windows Server 2000 & 2003, Bridge Track (Helpdesk software), Web sense (Internet filtering), Active Directory, MS Forefront Antivirus, Time Attendance System.
Given Support to LAN users (Including video conference support)
Procured IT items, managed internal records of department (invoices, leave records, Inventory system) 
Managed POP3 & VPN configurations on MS platforms & Thunder Bird.
Managed hardware and software system configuration, installation, repair and maintenance on Microsoft and PCs and printers. 
Maintained Laptop Computers/Desktop Computers

Investigated user’s problems, identified their source, determined possible solutions, tested and implement solutions. 
Maintained networks, systems, and applications to identify and correct malfunctions and other operational difficulties. 
Provided technical support for Windows 2000 WAN/LAN infrastructures. Provided Telephonic and Support help to clients for DSL, ISDN, POP3 and LAN/WLAN.
Maintained NAGIOS and MRTG monitoring systems.
Performed hardware cleanups, parts upgrading, recommendations on replacements, general hardware maintenance and support of all project and client hardware.
Installed of Windows XP operating Systems and other software. Managed and maintain trouble tickets. •
Gave VPN Support - maintain site-to-site VPN services for multiple customers
Provided Domain and Hosting solutions and trouble shooting.