概要

Proven ability to work on different products while meeting challenging deadlines.
Managing large amounts of inbound and outbound calls in a timely manner. Following call center scripts when handling different topics. Identifying customers' needs, clarify information, research every issue and providing solutions.

工作经历

公司标识
Floor Supervisor In Outbound Call Center
Km Communication
Jun 2013 - Feb 2020 | Lahore, Pakistan

7 years experience as a CSR
Transferred urgent calls to the required departments quickly and accurately
Assisted customers with their queries and problems by phone and e-mail.
Managing a team of call Cener staff.
Creating action plans for under-performing employees

公司标识
CSR
The Resources Group
Sep 2017 - Dec 2017 | Lahore, Pakistan

Usa Insurance campaign

学历

University of South Asia
学士, , BSCS‎
Software Engineering
等级 B
2016
BISE
中级/A级, , intermediate‎
physics, chemistry and mathematics
等级 C+
2012
BISE
大学入学/0级, , Matriculation‎
Science
等级 A
2010

技能

熟练 Ability to stay calm in emergencies
熟练 Determine persuasive selling
熟练 Outstanding Communication Skills
熟练 Strong Organizing and Planning skills

语言

中级 英语