概要

Proven ability to work on different products while meeting challenging deadlines.
Managing large amounts of inbound and outbound calls in a timely manner. Following call center scripts when handling different topics. Identifying customers' needs, clarify information, research every issue and providing solutions.

工作经历

公司标识
SEO EXPERT & TELESALES CLOSER
ZEE Technology Solutions
Apr 2021 - 代表 | Lahore, Pakistan

Lead projects in partnership with a Digital Marketing Analyst to deliver on monthly Marketing team objectives

Liaise between the Charlie Health team and third-party agencies to drive digital marketing efforts, including SEM, SEO, website development, and email marketing

Ensure a consistent brand voice across different marketing channels and modalities

Create new, channel and program-specific marketing collateral for the Outreach and Admissions team

A/B test new campaigns and digital marketing strategies, refining go-forward strategies based on initial results

Track key performance indicators across digital and non-digital marketing channels and make recommendations for improvements to Charlie Health\'s digital growth strategy

Operationalize new engagement initiatives to best engage prospective and existing clients

公司标识
SEO MANAGER
Tencomm
Mar 2020 - Mar 2021 | Lahore, Pakistan

.Certified Seo Closer.

.Certified Google TDMA (Trusted Digital Media Advisor).

Ability to develop trusting relationship with customer, provide excellent customer services and ensure follow through.

Previous success closing sales and meeting revenue targets.

Ability to learn and apply new information quickly.

Assertive team player with positive attitude, high energy level and ability to establish rapport and build relationships with current and potential customers.

Must have clear, pleasant and professional speaking voice.

Excellent interpersonal and communication skills.

Above average computer proficiency and the ability to multi-task.

SEO and Web Application knowledge a plus

CRM experience a plus.

公司标识
Floor Supervisor In Outbound Call Center
Km Communication
Jun 2013 - Feb 2020 | Lahore, Pakistan

7 years experience as a CSR
Transferred urgent calls to the required departments quickly and accurately
Assisted customers with their queries and problems by phone and e-mail.
Managing a team of call Cener staff.
Creating action plans for under-performing employees

公司标识
CSR
The Resources Group
Sep 2017 - Dec 2017 | Lahore, Pakistan

Usa Insurance campaign

学历

Digiskills
证书, Graphic Designing‎
graphic designer
Completed
2021
Digiskills
证书, WordPress‎
web development
Completed
2021
Google Digital Garage
短课程, Google Certified TDMA (Trusted Digital Media Advisor).‎
Digital marketing
Completed
2021
Digiskills
短课程, SEO EXPERT‎
Digital marketing
Completed
2021
University of South Asia
学士, , BSCS‎
Software Engineering
等级 B
2016
BISE
中级/A级, , intermediate‎
physics, chemistry and mathematics
等级 C+
2012
BISE
大学入学/0级, , Matriculation‎
Science
等级 A
2010

技能

熟练 Ability to stay calm in emergencies
熟练 Determine persuasive selling
中级 Digital Media Advisor
熟练 Outstanding Communication Skills
中级 SEO Audits
中级 Seo Book Keyword List Generator
中级 Seo Expert
熟练 Strong Organizing and Planning Skills

语言

中级 乌尔都语
熟练 英语