Proven ability to work on different products while meeting challenging deadlines.
Managing large amounts of inbound and outbound calls in a timely manner. Following call center scripts when handling different topics. Identifying customers' needs, clarify information, research every issue and providing solutions.
Lead projects in partnership with a Digital Marketing Analyst to deliver on monthly Marketing team objectives
Liaise between the Charlie Health team and third-party agencies to drive digital marketing efforts, including SEM, SEO, website development, and email marketing
Ensure a consistent brand voice across different marketing channels and modalities
Create new, channel and program-specific marketing collateral for the Outreach and Admissions team
A/B test new campaigns and digital marketing strategies, refining go-forward strategies based on initial results
Track key performance indicators across digital and non-digital marketing channels and make recommendations for improvements to Charlie Health\'s digital growth strategy
Operationalize new engagement initiatives to best engage prospective and existing clients
.Certified Seo Closer.
.Certified Google TDMA (Trusted Digital Media Advisor).
Ability to develop trusting relationship with customer, provide excellent customer services and ensure follow through.
Previous success closing sales and meeting revenue targets.
Ability to learn and apply new information quickly.
Assertive team player with positive attitude, high energy level and ability to establish rapport and build relationships with current and potential customers.
Must have clear, pleasant and professional speaking voice.
Excellent interpersonal and communication skills.
Above average computer proficiency and the ability to multi-task.
SEO and Web Application knowledge a plus
CRM experience a plus.
7 years experience as a CSR
Transferred urgent calls to the required departments quickly and accurately
Assisted customers with their queries and problems by phone and e-mail.
Managing a team of call Cener staff.
Creating action plans for under-performing employees
Usa Insurance campaign