Network & IT Support Specialist with over 3+ years’ experience supporting multi-platform computer software/hardware, networks, servers, and peripherals. Able to communicate effectively with all levels of management and staff. Proficient analytical and logical troubleshooting skills as well as able to assess and recommend solutions that facilitate IT business processes.
Responsible for the installation, relocation, configuration, and ongoing usability of desktop computers, network equipment, phone systems, and software.
Install, configure, test and maintain operating systems, application software and system management tools.
Installed, supported and maintained network related equipment.
Perform repair and replacement of faulty computer systems and network related device (Router, Switch etc).
Check computer system and network to ensure safe operations.
Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.
Installing, configuring and deploying new PCs & server hardware, RAID controllers, BIOS, and drivers.
Design, implement, install, configure and troubleshooting Microsoft windows server 2012, upgrade to windows server 2019 in a variety of roles like Active Directory and Group Policy, DNS, DHCP and HyperV.
Creating and fully configuring windows's virtual machines using VMWare and Hyper-V also Monitoring Virtual Machine.
Installed and maintained Oracle Database Server and configure client-side connectivity.
Installing and configuring SIDAT HYDER Software.
Create backup of VMs and Database on storage device.
Increased team productivity and automated repetitive tasks by using batch files.
Building, configuring, patching, upgrading and troubleshooting of physical and virtual Windows servers (rack mounts/blades, and VMs).
Maintain servers and associated hardware, applications, services, and settings.
Maintained and administered Windows servers; maintained physical server hardware and performed repairs when needed.
Installed, maintained, supported and updated all Microsoft Windows operating systems for all workstations and servers within a specific network.
Configured, maintained and supported Biometric machine, IP cameras and VoIP.
Ensured working and operational efficiency of Sadiq Feeds LAN, WAN and Internet, Intranet systems.
Diagnosed and resolved all network related issues.
Configured end user devices such as laptops/desktops, printers, scanners and shared office equipment.
Responding and resolving issues received via telephone or emails.
Performed troubleshooting of end user security.
Performed troubleshooting of hardware and software technologies.
Configuration and Implementation of Blaze wire Network for home users.
Work on different Wireless Technologies and Troubleshooting Wireless Access Points.
Handling different support queries regarding Blaze Network problems and On-site Support.
Configuring PPPoE Dialer at customer ends for their Network connectivity with Blaze Internet.
Providing Solution to new home user for new connection.
Working on Radius server, Mikrotik as PPPoE server to manage customer accounts.