概要


I am having experience in below fields;


Customer Support & Complaint (Manager)  (UK BASED) Lahore, Paistan.


Store Incharge (Indoor Customer Service & Sales), Dubai -UAE



Customer Service Admin (Dubai -UAE)



Quality Assurance (Inbound Call Center)   Lahore, Pakistan.



Air Ticketing Sales Agent (Inbound Call Center)  Lahore, Pakistan. 



Customer Relation Officer (Inbound Call Center)  Lahore, Pakistan.



Call Center Operator (Inbound & Outbound) Lahore, Pakistan.


工作经历

公司标识
Account Manager (Debt Collector)
Cedars Financial (USA BASED)
Sep 2020 - 代表 | Lahore, Pakistan

<div><p>Collect outstanding debts from clients and achieve collection target to ensure positive cash flow.</p>
<p>Maintain debtor’s account to ensure that the debt status is accurate and latest.</p>
<p>Develop reports on aged debt accounts and days sales outstanding (DSO) reports.</p>
<p>Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts.</p>
<p>Post customers’ check and ensure timely credit transfer.</p>
<p>Review collection queue to perform collection activities accordingly.</p>
<p>Close a specific number of collection accounts each month to meet assigned target.</p>
<p>Contact debtors and implement repayment schedules and terms.</p></div>

公司标识
Customer Support & Complaint (Manager)
Virikson Travel (UK based) Johar town Lahore, Pakistan
Oct 2018 - May 2020 | Lahore, Pakistan

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd">
<html><body><ul><li>Handle all complaints and investigate with relevant department and resolve the case within given time.</li>
<li>Conduct environmental details to ensure adherence to environmental standards.</li>
<li>Identify compliance issues that require follow-up or investigation.</li>
<li>Evaluate testing procedures to meet the specifications of environmental monitoring programs.</li>
</ul></body></html>

公司标识
Store Incharge (Indoor Customer Service & Sales)
London Dairy Ice Cream and Coffee Cafe (IFFCO Group) Dubai– UAE
Aug 2016 - Jun 2018 | Dubai, United Arab Emirates

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd">
<html><body><ul><li>Manage and execute outlet operations including food and beverage promotion, customer service and inventories.</li>
<li>Monitor the performance of outlet service staff. Supervision duties include; delegating responsibilities, scheduling, coaching and correcting, evaluating of staff, sales and customer services.</li>
<li>To monitor staff daily, ensuring that staff delivers the highest standards of customer service at all time.</li>
<li>Maintaining a high standard of cleanliness and hygiene in all hospitality areas and in all tasks and duties carried out within the team - with special regard for personal hygiene and appearance</li>
<li>Track and maintain stock levels and liaise with supply department to keep products available all the times.</li>
<li>Keep a record on daily basis of all out-coming products with their bills, update system and manual for month end reports.</li>
</ul></body></html>

公司标识
Customer Service Admin
Janat AL Manzel Interior LLC Dubai – UAE
Jun 2014 - Aug 2016 | Dubai, United Arab Emirates

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd">
<html><body><ul type="disc"><li>Dealing with customers face to face at a reception desk, or by phone or email.</li>
<li>Placed ad on a various website, handle calls and feedback to emails and call.</li>
<li>Prepare service reports by collecting and analyzing customer information.</li>
<li>Keeping accurate records of all enquiries.</li>
<li>Arrange files, scan and copy documents, maintain office filing and storage systems</li>
<li>Update and maintain databases such as mailing lists, contact lists and client information.</li>
</ul><p></p></body></html>

公司标识
Quality Assurance (Inbound Call Center)
Emenac Inc Company Lahore, Pakistan.
Oct 2011 - May 2014 | Lahore, Pakistan

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd">
<html><body><ul><li>Monitor the calls answered by Customer Service Executives to verify highest standards were achieved in terms of product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency.</li>
<li>Deliver coaching feedback to agents on call and email performance.</li>
<li>Prepares and analyzes quality reports for Management review.</li>
<li>Participates in the design of quality monitoring forms and quality standards.</li>
</ul></body></html>

公司标识
Air Ticketing Sales Agent (Inbound Call Center)
7Continents Travel Ltd, (UK BASED) Lahore, Pakistan.
Aug 2007 - Sep 2011 | Lahore, Pakistan

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd">
<html><body><ul><li>Arranges reservations and routing for passengers at the request of Ticket Agent.</li>
<li>Plans route and computes ticket cost, using schedules, rate books, and computer.</li>
<li>Assists passengers requiring special assistance to board or depart conveyance.</li>
<li>Book passenger&Atilde;&cent;&acirc;&#130;&not;&acirc;&#132;&cent;s trip such as a ticket, hotel, visa, airport taxi.</li>
<li>Sells travel insurance.</li>
<li>Checks baggage and directs passenger to a designated location for loading.</li>
</ul></body></html>

公司标识
Customer Relation Officer (Inbound Call Center)
Abacus Consulting BPO Lahore, Pakistan.
Jan 2006 - Jun 2007 | Lahore, Pakistan

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd">
<html><body><ul><li>Attract potential customers by answering incoming product and service questions; suggesting information about other products and services.</li>
<li>Prepare product or service reports by collecting and analyzing customer information.</li>
<li>Ensure that prompt action is taken by concerned departments against customer complaints.</li>
<li>Prepare periodical reports to the superior with details of complaints, suggestions, and action taken.</li>
</ul><p></p></body></html>

公司标识
Call Center Operator (Inbound & Outbound)
Holiday Inn Hotel Lahore, Pakistan
Apr 2005 - Nov 2005 | Lahore, Pakistan

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd">
<html><body><p></p>
<p></p>
<ul><li>Answers incoming calls, places outgoing calls</li>
<li>Directs call to guest rooms, staff, or departments through the switchboard or PBX system.</li>
<li>Receives guest messages and deliver the same to the guest.</li>
<li>Logs all wake-up call requests and performs wake-up call services.</li>
<li>Provides information about hotel services to guests.</li>
<li>Provides paging services for hotel guests and employees.</li>
<li>Knows what action to take when an emergency call is required.</li>
</ul><p></p></body></html>

学历

University of the Punjab
硕士, MSc, General‎
MSc Sociology Semeter 2
2021

技能

少于一年Air Ticketing Sales Agent (Inbound Call
少于一年Call Center Operator (Inbound & Outbound
少于一年Customer Relation Officer (Inbound Call
少于一年Customer Support & Complaint (Manager)
少于一年Customer Support Operations
少于一年Quality Assurance (Inbound Call Center)
少于一年Store Incharge (Indoor Customer Service

语言

熟练 英语
熟练 乌尔都语