概要

1. Working as a customer service executive in Ufone from March 2016 till date.

Duties and Responsibilities:

 Provide the very best customer service to internal/external customers.
 Constantly meet established productivity, schedule adherence, and quality standards
 Processes claims according to specified procedures and standards, meeting all position production and quality standards.
 Selects and explains the best solution for the problem.
 Answer customer questions, as well as question participants to obtain full understanding of what information is being requested.

2. Worked in Habib Bank Limited as a Relationship Officer for 4 months.

 To deliver a high quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets.
 Achieve agreed individual performance targets for deposit growth, income generation, product sales and new client growth targets.
 Administering the bank’s securities dealing service, which entails leading placement of execution trades with the bank’s prime brokers, reviewing investment portfolios and investment performance with the clients, and building investment options lists based on clients preferences
 Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives, particularly those relating to net new money, income generation, product sales and new client growth targets

3. Worked in Metro Cash and Carry as a Cashier for 4 Months

Duties and Responsibilities:

 Enters purchases into cash register to calculate total purchase price
 Accepts cash, checks or bankcards for payment, completes check and bankcards transactions according to established procedure.
 Counts money, gives change and issues receipt for funds received.

工作经历

公司标识
Customer Service Representative
Ufone GSM
Mar 2016 - 代表 | Lahore, Pakistan

 Provide the very best customer service to internal/external customers.
 Constantly meet established productivity, schedule adherence, and quality standards
 Processes claims according to specified procedures and standards, meeting all position production and quality standards.
 Selects and explains the best solution for the problem.
 Answer customer questions, as well as question participants to obtain full understanding of what information is being requested.
 Document all calls with regards to customers inquires accurately.
 Provide quality customer service on every call.
 Recognizing and managing assertive customer’s call.
 Promote teamwork and call center success.
 Resolve customer’s service or billing complaints by performing activities such as adjusting bills
 Maintain daily follow up call data, Complaints and feedback to prepare & keep updated SOP’s`
 Ensured smooth and correct flow of information to subscribers and maintained the
Company Service level to the max.

公司标识
Relationship Officer
Habib Bank Limited
Dec 2014 - Apr 2015 | Lahore, Pakistan

 To deliver a high quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets.
 Achieve agreed individual performance targets for deposit growth, income generation, product sales and new client growth targets.
 Administering the bank’s securities dealing service, which entails leading placement of execution trades with the bank’s prime brokers, reviewing investment portfolios and investment performance with the clients, and building investment options lists based on clients preferences
 Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives, particularly those relating to net new money, income generation, product sales and new client growth targets
 Handle client queries of day to day nature.Assist in resolving client problems within the team
 Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard.

公司标识
Cashier
Metro Cash & Carry Pakistan
Aug 2014 - Dec 2014 | Lahore, Pakistan

 Enters purchases into cash register to calculate total purchase price
 Accepts cash, checks or bankcards for payment, completes check and bankcards transactions according to established procedure.
 Counts money, gives change and issues receipt for funds received.
 Calculates discounts or references, request customer identification for certain discounts and receipts as required.
 Maintains sufficient amounts of change in cash drawer
 Balances cash drawer and receipts
 Trains new cashiers.
 Assists customers in locating specific items.
 Keeps register area neat and stocked with necessary supplies.
 Assists in other areas of store, such as clean-up, shelf-stocking or keeping merchandise displayed in an orderly manner.

学历

University of the Punjab
学士, 贸易学士, B-Com IT‎
Accounting & Finance
所占比重 54%
2014

技能

少于一年Cash Flow Reporting
少于一年Commercial Banking
2 年 Customer Care

语言

熟练 英语
熟练 旁遮普语
熟练 乌尔都语

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