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概要
Graduate of a reputable university with experience in developing certain projects at university level and practically working as IT-Support Engineer at Institute of Bankers Pakistan (IBP). The objective is to obtain challenging position in a high quality IT & IT-Network environment where my academic and practical skills will add value to organizational operations. Apply academic knowledge in challenging environment for the growth and development of the organization and personal career advancement.
项目
工作经历
IT Support Engineer
Manage and administering of IBM power servers, storage and backup solutions.
Installing and configuring computer hardware, software and other IT-Equipment.
Maintain IT Reports on weekly basis.
Administration, maintenance and troubleshoot, support of windows Server 2008 and 2012 operating system.
Day-to-day support and troubleshooting of existing IT-Equipment.
Perform regular and on-demand system backups and recoveries.
Maintain IT inventory and documentation.
Manage and monitor through Kaspersky Security 11 Anti-Virus.
Monitor and analyze system components user complaint, and thin client system and make recommendations regarding computer system security, monitor network, disk utilization.
Supervise and manage the team performance against organizational, departmental, and individual objectives.
Coordination with vendors.
Utilizing excellent communication and user service skills in achieving user satisfaction.
Resident Engineer (IT)
Responding to technical support calls and E-Mails from end users of computers and software applications.
Setting up and installing new computers, printers, scanners, IP-phones, networks and software.
Setting up user accounts and profiles on the network.
Installing updates, known as patches, to software applications.
Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office.
Diagnosing and fixing network problems and hardware or software faults.
Maintaining inventories of hardware and software.
Performing maintenance activities of IT Equipment Via Vendors.
Keeping a record of issues and faults along with solutions, for future reference.
CSE
To provide support to Business team in the region.
Remotely access the switches and troubleshooting.
Obtains client information by answering telephone calls verifying information.
Resolving Authentication, Browsing & IP issue.
Resolved internet connection related issues.
Determines eligibility by comparing client information to requirements.
