概要

I consider myself a responsible, creative, with initiative and punctuality, I accept with pleasure the challenges and goals that your organization could assign me, with good handle of the interpersonal relationships, ability to work in teams, ability to work under high pressure, so as to solve problems efficiently and achieve the goals set by the company and my work group.

项目

ERP & Surveillance System

工作经历

公司标识
Officer Incharge (Sales)
Comsats ISP
Nov 2017 - 代表 | Islamabad, Pakistan

Deals with corporate sector for errecting IT projects(Networking,web developement,android apps,ERP database) ,VPN , VPS , Server protocols , CCTV cameras , Wireless P2P internet connections , PRI/PABX.

公司标识
Customer Support Executive
Pakistan Telecommunication Company Limited (PTCL)
Aug 2014 - Aug 2017 | Taxila, Pakistan

Sales,Installation, Configuration and Troubleshooting of company modems/routers for internet services, IPTv set top box and video phones for video conferences. Works on IP cameras too.

Lan/Wan cabling and services and hand over technical issues regarding running products.

Working on Access point, Port Mapping ,Wi-Fi security, MACs, VPN and Dongles.

Complaints Handling and Sales of Company Products (PSTN, BB, EVO and IPTV )

Handling company database management system (CRM, PCRM, BNCC, MAXIMO, RMS Console and AAA-Portal).

Handling mails regarding customers issues and technical issues.

Resolves product or service problems by clarifying the customer's complaint determining the cause of the problem selecting and explaining the best solution.


New Customer sale and Order Booking As per SOP.

Billing compilation, duplicate billing, Reporting and analyzing unpaid bills.

Configuration of Modems and installation in new systems.

After sale services regarding all products.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Contributes to team effort by accomplishing related results as needed.

Attracts potential customers by answering product and service questions suggesting information about other products and services.

Opens and Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution.

Processing a range of customer payments.

Adhering to appropriate legislation.

Account consolidations.

Working to exceed customer expectations within tight time scales.

学历

Federal Urdu University of Arts, Sciences and Technology
学士, 商学士/理学士, (Bscs) computer science‎
Bachelor of Applied Psychology
CGPA 2.7/4
2012

技能

3 年 Branch Administration
5+ 年 Corporate Sales Presentations
3 年 Customer Service Operations
3 年 Enterprise Technology Sales
4 年 IT Solutions
3 年 Project Administration

语言

熟练 乌尔都语
熟练 英语