概要

Experienced Customer Service Representative with a demonstrated history of working in the hospitality industry. Skilled in C++, C#, Java and AndroidDevelopment. Feasibility Studies, Customer Satisfaction, Hospitality Industry, and Event Management. Strong operations professional with a Bachelor of Engineering - BE focused in Computer Software Engineering from City University of Science and Information Technology.

工作经历

公司标识
Reservations Executive
Dubai International Hotel, Dubai Airport
Jun 2018 - 代表 | Dubai, United Arab Emirates

PRINCIPAL RESPONSIBILITIES:

 To process all group reservations that have been negotiated by the Revenue Manager.
 To confirm reservations for room according to room availability issued by the Revenue Manager in agreement of the room rates that are currently in effect.
 To record and send out confirmation of all reservations, neatly and clearly as per SOP standards.
 To report any complaints from our guest or clients to the Reservation Supervisor or Manager.
 To provide maximum guest satisfaction and customer care.
 Know the type of rooms available as well as their location, layout, features and amenities.
 Learn and commit to memory the different services the hotel offers, the range from F&B, SPA, Meeting and Conferencing to Meet and Greet options.

TECHNICAL RESPONSIBILITIES:

 Process reservations by Email, Telephone, Fax, Website, OTA’s, GDS referrals or Online Media.
 Answering telephone calls in accordance to hotel policy.
 Know the selling status, rates and benefits of preferred room rates or packaged rate plans.
 Accurately and consistently enter booking details into the hotel’s PMS.
 Determine room rates based on the revenue management principles followed by the hotel.
 Send confirmation letters to the booker in a timely manner.
 Process cancellations and modifications.
 Understand and explain the hotel’s policies on reservations, late cancellations and no-shows.
 Ensure familiarity with the hotel’s credit policy.
 Process advance deposits on reservations.
 Monitor advance deposit requirements.
 Charge No Show and Waitlist reservations daily.
 Daily website payment deposit check.
 Daily Booking.Com reservations check.
 Processing hotel statistic reports after night audit.
 Extracting daily VIP reports.
 Extracting Upselling reports
 Reporting Turnaways.

公司标识
Customer Service Representative
Dubai International Hotel
Feb 2017 - May 2018 | Dubai, United Arab Emirates

Main responsibilities include the following:

 To greet smile and welcome all guests after a flight.
 To inform all relevant departments regarding special guest requests.
 Upselling of rooms and special offers to guest.
 To ensure that Guest history and profiles are updated on a regular basis.
 Escort VIP's and Club Guests to their allocated reception or boarding gate.
 Escorting passenger through immigration and customs formalities or/and through connections to their next departure gate.
 Enhances personal recognition and prompt attention to guests from their arrival through to their departure.
 To handle guest requests ensuring that all matters are dealt with efficiently and promptly taking preference administrative tasks.
 To inform guests of the facilities within the hotel. To promote the Food and Beverage outlets to increase internal revenue, provide guests with details on airport information and activities as required.
 Familiar with all Airport codes.

学历

City University of Science & Information Technology
学士, 商学士/理学士, Software Engineering‎
Database System, Software Requirements Specification, Programming
2016

技能

3 年 communication skill
3 年 grammer
3 年 International Standards on Auditing
3 年 written
3 年 Analytic Problem Solving
3 年 Analytical skills
3 年 Business Development
3 年 Collaboration and motivation skills
3 年 Communication Skills
3 年 Communication Skills (written & verbal)
4 年 Computer skills
3 年 Customer focused
3 年 customer satisfaction
3 年 English Fluency
4 年 excellent command on MS office
3 年 Excellent communication skills
3 年 EXCELLENT INTERPERSONAL SKILLS
3 年 Fluency in English - exceptional spoken
3 年 Interpersonal and communication skills
3 年 Marketing
4 年 Microsoft office 2007
4 年 MS Office
3 年 MS Outlook
3 年 personal Relationship
3 年 Product and process knowledge
3 年 Proficiency in English and Urdu
3 年 Sales
3 年 Selling Skills
3 年 Strategic planning abilities
3 年 Team Player
3 年 Up-selling
3 年 Work Tracking

语言

中级 旁遮普语
熟练 普什图语
熟练 乌尔都语
熟练 英语

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