概要

To play a role in the Business Development, Management and Customer Services, particularly in making a major contribution towards the development vision, mission, strategies, and manpower control ensuring the continuous business growth in line with company mission.

工作经历

公司标识
Hub Coordinator
Daraz Alibaba Group
Jun 2018 - Nov 2020 | Lahore, Pakistan

• Played a key role in educating customer on Daraz and creating all emails, complaints, and marketing related material.
• Satisfied annoyed customers & vendors at the store by resolving queries & complaints as per Daraz SOPs.
• Administered after sales flow for walk in customers and sold packaging materials to vendors according to SOPs and managing the inventory.
• Positioned as the Line Manager and led team of station officers & hub associates to meet productivity and quality KPI as per target assigned.

公司标识
Business Development Executive
Talawah Trading Establishment
Feb 2014 - Mar 2018 | Dhahran, Saudi Arabia

Exploring different government and private sector groups, companies, and power plants and registered the company on their online portals to participate in bidding process daily to generate demands, get request for quotations, and submit quotations, emails correspondence.• Meeting with procurement and purchasing professionals.• Obtained materials from various markets and managed deliveries of products & materials to clients’ locations.• Competently established a sales strategy to achieve sales goals and revenues, organize sales action plans, and liaised between sales and customers to ensure achievement of sales objectives.• Successfully planned, organized, and executed marketing and sales programs and devised marketing campaigns to increase product awareness, sales, and profits.

公司标识
Customer Services Executive
PTCL Contact Center
Nov 2011 - Dec 2013 | Lahore, Pakistan

• Provided professional and friendly customer service, greeted all customers, and resolved all inquiries and complaints in a prompt manner to ensure client satisfaction and retention.
• Proficiently and professionally responded to customer and sales representative’s questions pertaining to package details, product availability, price, products and services, procedures and policy.
• Expertly submitted requests to the departments to prevent re-occurring issues and recommend improvements in the procedure. Acted as a resource in resolving customer issues by utilizing best practices in customer care.

公司标识
Sales Executive
Orient Pak International
May 2006 - Feb 2008 | Lahore, Pakistan

• Actively contributed in creating tenders and biddings of different universities and government companies.
• Delivered after sales services to valued clients at doorstep for repairing, maintenance, and replacing the products.
• Steered meeting with heads and making presentations of the company’s to manage audio visual based products and generate demands and quotations against RFQs while managing supply of products.
• Sustained high level of professionalism, integrity, customer satisfaction and sales growth by utilizing a diversity of marketing methods; adhered to customer service standards and protocols.

学历

Virtual University of Pakistan
硕士, 工商管理硕士学位, ‎
Marketing
CGPA 2.6/4
2010
University of the Punjab
学士, 艺术学士, B.A‎
Education, Persian, Punjabi.
所占比重 54%
2008
Pak Canadian Poly Technical Institute
中级/A级, , DAE‎
Loss Models And Credibility Theory
所占比重 70%
2005
BISE
大学入学/0级, 科学, Matriculation‎
Science
所占比重 56%
2002

技能

熟练 Familiarity With Commonly Used Computer
熟练 written and spoken English language
熟练 customer service
熟练 Email Etiquette
熟练 Adding in Website
熟练 Administrative Work
中级 Analytical
熟练 Analytical Skills
熟练 Attentive Listening
熟练 B2B
熟练 B2B Marketing
熟练 B2B Marketing Strategy
熟练 B2B Sales
熟练 B2B Sales Skills
熟练 Basic Computer Literate
熟练 Business Communication
熟练 Business Development Process
熟练 Business Development Strategies
熟练 Business Sales Strategy
熟练 Business Sevelopment
熟练 Call Handling
熟练 Calling
熟练 Can Do Attitude
熟练 Chat Support
熟练 Client Contact
熟练 Client Relationship
熟练 Clinet Contact
熟练 Cold Calling
熟练 Commodities
熟练 Communication Development
熟练 Communication Skill
熟练 Communicator
熟练 Computer Literate
熟练 Conservation Awareness
熟练 Convincing Power
熟练 Coordination
熟练 Corporate Sales
熟练 Counter Billing
熟练 Creative Thinking Skills
熟练 Critical Control Points
中级 CRM
熟练 Cusotmer Handling
熟练 Customer Acquisition
熟练 Customer Dealing
熟练 Customer Relationship
熟练 Customer Relationship Management
熟练 Customer Satisfaction
熟练 Customer Services
熟练 Customer Services Oprations
熟练 Daraz Product Listing

语言

熟练 旁遮普语
熟练 乌尔都语
熟练 英语