概要

A self-motivated, passionate, organized and honest professional with more than 6 years of experience in the private sector and more than 2 year of experience in collaboration with the government sector. Equipped with extensive experience in Government Relations, Field operations management, Stakeholders management and E-Commerce operations management. Employs excellent leadership skills and multi-tasking strengths.

项目

Empowering Citizens in Punjab

工作经历

公司标识
Government Relations Associate
Centre for Economic Research in Pakistan (CERP)
Apr 2019 - 代表 | Lahore, Pakistan

Project: Empowering Citizens in Punjab by Linking Local Property Tax Collections to Local Services
• Leading the stakeholder engagement in Lahore & Faisalabad with the City Commissioner Office, Excise & Taxation Department and Local Government Department to secure bureaucratic approvals for development projects worth PKR 180 million.• Leading a field-team of 15 individuals to collect data of municipal services in 120 neighborhoods in two major cities and coordinated with a team of 15 government contractor responsible for execution of municipal services within the deadline.• Created a monitoring system to observe the progress of delivery of municipal services in 120 neighborhoods in two cities which showed speed of project execution and completion within the deadline.• Implemented a community engagement activity to create awareness about the importance of property tax payments by recruiting more than 50 local activists in the neighborhoods of two cities.• Representing the project in key meetings with city and state level government executives• Managing complete service delivery under the project in Lahore and Faisalabad

公司标识
Field Manager
Center for Economic Research in Pakistan (CERP)
Apr 2019 - 代表 | Lahore, Pakistan

Project: Empowering Citizens in Punjab by Linking Local Property Tax Collections to Local Services
• Leading the stakeholder engagement in Lahore & Faisalabad with the City Commissioner Office, Excise & Taxation Department and Local Government Department to secure bureaucratic approvals for development projects worth PKR 180 million.• Leading a field-team of 15 individuals to collect data of municipal services in 120 neighborhoods in two major cities and coordinated with a team of 15 government contractor responsible for execution of municipal services within the deadline.• Created a monitoring system to observe the progress of delivery of municipal services in 120 neighborhoods in two cities which showed speed of project execution and completion within the deadline.• Implemented a community engagement activity to create awareness about the importance of property tax payments by recruiting more than 50 local activists in the neighborhoods of two cities.• Representing the project in key meetings with city and state level government executives• Managing complete service delivery under the project in Lahore and Faisalabad

公司标识
E Commerce Operations Assistant Manager
Web Mark
Sep 2018 - Apr 2019 | Sharjah, United Arab Emirates


Managing Operational affairs, related to E-commerce & Office.
Responsible for new product induction and collection launches along with occasional sales.
Monitor and maintain website artworks, ensuring photos and content accuracy.
Ensure execution of weekly newsletters.
Recommend changes that could improve services and increase operational efficiency.
Directing and managing the complete order cycle.
Managing couriers and maintaining records.
Managing inventory & Monitoring daily orders.
Ensure quality and quantity of received and shipped goods.
Responsible to provide plan, coordinate, direct and supervise customer services.
Managing customer services through (Emails, Social media, Live chat).
To resolve customers complaints regarding order inquiry, delivery and returns (in critical situation).

公司标识
Head Of Operations
Web Mark
Apr 2017 - Aug 2018 | Lahore, Pakistan

ADMIN:

Develop and implement all necessary administrative tasks.
Office Administration and People Management.
Budget planning & Accounts handling.
Managing all official record Internal or external audit point of view.
Procurement of office supplies.
Managing all organizational events (Annual Dinner, Monthly lunch, Birthdays, Iftar).
Managing office cleanness, assets, security, office repairing, maintenance & utility bills payments.
Keep Track of teams, attendance and leaves and highlight exceptions.
Responsible for implementing rules and regulations to ensure that the organization is well-managed.
Reporting directly on monthly basis to the CEO.

OPERATIONS:

Managing Operational affairs, related to Office & E-commerce (thebeautyfloor.pk, toppik.pk).
Recommend changes that could improve services and increase operational efficiency.
Directing and managing the complete order cycle.
Managing couriers and maintaining records.
Managing inventory & Monitoring daily orders.
Ensure quality and quantity of received and shipped goods.

HR:

Short listing of Candidates and arrangement of Interviews.
Conducting telephone and personal interviews in coordination with Team leads and Manager.
Assist in developing, implementing, maintaining and reviewing of company policies, rules and regulations.
Preparing job descriptions and posting job advertisements on recruitment websites & social networking sites.
Responding to queries and complaints of company’s employees.
Preparation of various letters including offer letter, appointment letter, confirmation letter, increment letter, warning letters, experience/service certificate etc.

CUSTOMER SERVICES:

Responsible to provide plan, coordinate, direct and supervise customer services.
Managing customer services through (Calls, Emails, Social media, Live chat).
To resolve customers complaints in critical situations regarding order inquiry, delivery and returns.

学历

Virtual University of Pakistan
硕士, 工商管理硕士学位, Master of Operations and Supply Chain Management‎
Operation & Supply Chain Management
所占比重 66%
2021

技能

中级 Image croping
中级 SKU's
熟练 Able To Delegate
熟练 Analytical Thinking
中级 Asana
中级 Calendaring
中级 Cash Management
熟练 Conservation Awareness
熟练 Content Audit
熟练 Content Management
熟练 Coordination Abilities
熟练 Customer Handling
熟练 Customer Service Management
熟练 Customer Service Operations
中级 Daily Reconciliation
熟练 Data Miniing
熟练 Dedication
熟练 Detail-Oriented
初学者 E marketing
中级 eCmmerce
中级 eCommerce
初学者 eCommerce Consulting
熟练 EFFFICIENT IN COMPUTER SKILLS
初学者 EFFICIENT IN SUPPLIER SELECTION
中级 Forecasting
熟练 Gynecologist Consultancy
中级 Inventory Control
熟练 Knowledge of Spreadsheets
熟练 KPI Achievements
初学者 Marketing Process
熟练 Multi-Tasking
中级 Official Assignments
熟练 Online store
熟练 ONTIME COMPLETION OF TASKS
熟练 Operations Administration
熟练 Operations Management
中级 Plans Strategically
熟练 Problem Solving
熟练 Product Listing
熟练 Proof Reader
初学者 Purchasing Negotiation
熟练 Regular Reports Making
熟练 Sales Promotin
中级 Selling
中级 Slack
中级 Social Media Communications
熟练 Social Media Management

语言

熟练 乌尔都语
熟练 英语