概要


Customer support representative who maintain a high level of professionalism, patient and efficiency to minimize customer dissatisfaction and increase customer loyality. I am also well versed in customer support in high email, chat and call volumes. Superior computer skills and call etiquettes.


工作经历

公司标识
Call Support
Abacus Consulting
Jun 2020 - 代表 | Lahore, Pakistan


Handle 30+ customers of UAE per day, giving detailed, personalized, friendly and polite service to ensure customer satisfaction.
Memorize all company products and service to be able to answer customer questions quickly an efficiently.

公司标识
Call Support of Talabat
Mindbridge Pvt. Ltd.
Feb 2020 - Jun 2020 | Lahore, Pakistan


Handle 50+ customers from Bahrin, Qatar, Oman and UAE per day, giving detailed, personalized, friendly and polite service to ensure customer satisfaction.
Memorize all company products and service to be able to answer customer questions quickly an efficiently.
Trained new employees in customer service as well.

公司标识
Chat And Email support
Mindbridge Pvt. Ltd.
Feb 2019 - Mar 2020 | Lahore, Pakistan

Handling chat and emails of Singapore, Malaysia, Hong Kong, Philippines and Taiwan, Qatar, Bahrin, UAE(foodpanda and Talabat)

公司标识
Email Executive
Mindbridge Pvt. Ltd.
Oct 2018 - Feb 2019 | Lahore, Pakistan

* Email support for customers traveling to destination in nation wide.
* Worked escalated refund requests as per SOP.

公司标识
Customer Relationship Officer
Mindbridge Pvt. Ltd.
Jan 2018 - Oct 2018 | Lahore, Pakistan

I am extremely motivated individual who is able to adapt well within a high-pressure work environment . Thus thrive with in inbound call center and am eager to join a team of equally trained professionals to help further my career . I also possess all of the most relevant skill in order to properly market a product to the masses . while i am a team player . I am also fiercely competitive and a am hoping to find a company which will enable me to showcase my skills. I am more hen happy to take on even the most challenging of tasks that are presented to me.

公司标识
Debt Collector
Ceder Finance
Aug 2017 - Jan 2018 | Lahore, Pakistan

A US based project where i keep track of assigned accounts to identify outstanding debt of US people by using different mediums of communications like like email and mail.

学历

University of the Punjab
学士, 贸易学士, BBA‎
Business Communication
CGPA 2.9/4
2016

技能

熟练 Chat Support
中级 Conservation Awareness
熟练 Email Writing
熟练 On Call Support
熟练 Sweeping Knowledge
中级 Xray Equipment Maintenance

语言

熟练 乌尔都语
中级 英语