Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
概要
Focused, dedicated, and highly motivated IT Professional with a proven record of success in managing IT Department of large and reputed (ISO9001) organizations in Dubai. Having 6 years of rich experience in providing IT Service Management, ERP Server / Client Support, Server Administration, Software Development .Net (C#), System & Network Administration, Biometrics, Hotel Access Control (ONITY) Support, Backup and Disaster Recovery, Data and Information Security, CISCO Switches training and Corporate Surveillance.
项目
工作经历
IT Manager
Supervising team of 3 peoples, task & shifts allocation for remote locations for 24/7 support.
• IT Service Management, Technical support to Core
Business Applications,
• SAP HANA B1, Depot5, QuickBooks, Dubai Trade, Que- Axis System.
• HP Servers, RAID, Server Rack Management, APC UPS, Laptops & Desktop Supports.
• providing / Configuring - L3 / L2 Cisco switches - SG300-52 Port.
• Access Points Configuration / Support of Unifi AC MESH PRO in Yard Area MECRC DP World.
• Managing security, Fort IGATE 200E Firewall, Symantec
Endpoint, and WSUS.
• Technical Support to GRANDSTREAM IP Telephone
• Managing DAHUA and DLINK IP Cameras, NVR, incident footages Play backs, archiving.
• IT Annual budget planning, recommendations, technology executions.
• Running Schedule Backup Plans, Onsite / Offsite, LTO 7
Tape Drive.
Help Desk Technical Support
The help desk is responsible for providing level 1 & 2 high quality service to clients by responding to incoming calls,diagnosing and resolving customers problems via phone,email or desk side Support,and escalating calls to the next level of service as necessary,and following up with customers to ensure successful problem resolution.
Maintaining a high level of customers service.
Ensuring that the help desk provides timely response to request vis phone email or desk side support.
Troubleshooting and resolving various Technical issue by utilizing the IT knowledge base or performing future research.
Documenting all issues in the firm\'s call logging software.
Responding to Customer request for information.
Escalating tickets to other areas of IT as necessary.
Making suggestions for improvement and performing other duties as assigned.
I.T Supporting Engineer
• Successfully managing HP Servers administration Windows Servers 2016 and IT infrastructure of Head Office –Deira Dubai, Production Unit DIP, and Site Users Laptops Support.
• Focus ERP Server technical support, debugging, error handling, remote administration and system availability to the HO and Site Users.
• Implementing new technologies, policies and procedures, system upgrades to enhance business productivity and efficiency.
• Managing email administration, providing Mail Servers support, Outlook and Window Live mail.
• Acronis backup, Scheduled data backups, recoveries and disaster recovery plan (DR).
• Website Management, C-Panel management, contracts handling, Social Media AMC.
• Indoor & outdoor Biometrics setup, attendance reporting to HR department.
• Implementing Firewalls policies, group and user’s policies centralized Antivirus Management, Network performance management.
• providing 24/7 corporate surveillance, CCTV
Availability and mobile accessibility to the company.
• Managing Etisalat / Du internet connections, recommendations, CCTV configuration Setups.
• IT Asset Management, Purchasing, IT Asset Change
Management, IT Project Planning.
