• Leading a team composed of: Sales Consultants, Accounts, Administration and Delivery teams to achieve revenue target.
• Build and manage permanent, trusting customer relationships and ensures customer satisfaction and retention as well as profitable account growth and achievement of revenue targets by coordinating all customer-related activities
• Planning of sales promotions and sales support programs
• Overall responsibility for customer ownership and acts as a central point of contact and interface between Customer, Organization and Infiniti
• Monitor the stock level and ensure the liquidation of aged stock
• Leads development of sales proposals tailored to address customer requirements by interfacing with planning and development department
• Ensure compliance to organizational sales & prospecting system to identify number of prospects logged, walk-ins, web and tele leads converted into enquiries
• Coordinates with all related sections to ensure smooth and efficient delivery within required deadlines and with required level of quality
• Provides thorough after-sales services and proficiently handles issues and problems
• Coordinate with sales team and oversee all daily sales activities with respective customers
• Effectively communicate the company’s business strategy and objectives to staff, ensuring their total understanding of job purpose and performance
• Create and appropriate department budgeting and annual sales business plans
• Prompt response to requests on Products information, pricing, etc
• Work with sales personnel to provide product, business and technical knowledge in support of sales activities
• Responsible for providing feedback from the market to Product management and development regarding products including coordinating gaps between product functionality and market/customer demands
• To ensure the required profit and business levels are achieved on monthly basis
• Ensures complete processing of all customer inquiries

• Spearhead day to day administrative activities of the branch aimed at maintaining seamless operations. Focus on upkeep & maintenance of location premises & assets
• Enhance operational efficiency by implementing various process re-engineering & quality assurance programs by redesigning processes integrated with various quality parameters
• Involved in defining process output, evaluating / monitoring KPIs to track improvements in forecasting & planning operational processes
• Work on customer segmentation based on collated business intelligence and competitive analysis including setting up customer complaint unit plans, forecasting TAT & SLAs
• Focus on accomplishing budgeted unit sales and gross margin targets for units, trade-ins, accessories and F&I products aimed at enhancing revenue generation
• Manage inventory for maintaining new vehicles stock & display based on offers and focused models. Implement organizational credit policy and manage cash & account receivables
• Generate awareness amongst team members in ensuring compliance to organizational systems, policies & SOPs including requirements from regulators and certification bodies
• Maintain regular interaction with IT, Vendors, Legal, Operations & Corporate departments for accomplishing organizational growth objectives
• Spearhead team efforts in maintaining IMS policies for retaining certification in QHSE-ISO standards. Guide the sales team members in conducting business in the “Honda Way” sales process aimed at enhancing client satisfaction
• Evaluate team performance & render productivity enhancement feedback. Organize training sessions for team members based on identified training needs
• Update business status to the senior management & other stakeholders using detailed reports & presentations to enable effective decision making