概要

An energetic customer service professional with solid experience providing diverse customer support in high volume call center environment. Strong problem-solving skills coupled with initiative and accuracy provides a first-rate experience for the customer and facilitates the development of strong customer relationships. A self-motivated and hardworking employee with an excellent track record of meeting and exceeding productivity targets
I have worked in the claims industry for almost 4 years, so have a vast knowledge of every aspect of claims management.
I also work alongside various solicitors marketing their personal injury products.
I would like to link up with people in these industries to expand my panel of contacts.
I'm passionate customer service , i'm still working as a claim adviser where i used to advise people against Personal Injury claims in UK .
To seek a responsible position in a leading, reputable and growth oriented organization providing opportunities of success, learning and ultimate position in top management.

项目

Hadia Online Quran Academy

工作经历

公司标识
Customer Service & Technical Support Project Manager
Cyber System Private Limited
Mar 2020 - 代表 | Lahore, Pakistan


Along with the front desk project management, due to COVID19 doctors stopped seeing patients in the office, so we started another project of tech support with the doctor's office to provide support on healow app to patients, so they can have a televisit with the doctors from the comfort of their home.
Coordinating b/w doctor's office & patients on following but not limited to.
Setting up healow credentials for patients in eCW.
Providing support on downloading and setting up the App on their devices.
Supporting on web based televisit.
Supporting on blocked accounts.
Supporting on resetting password.
Helping on starting the televisit just before their appointments.

公司标识
Customer Support/Service Manager /Project Manager
Cyber System Private Limited
May 2018 - 代表 | Lahore, Pakistan

Cyber System Private Limited is a medical billing company based in Lahore with their Head office in New York, USA. I am working as a customer support supervisor (Project Manager), where my job is to take care of medical and dental practice’s front desk operations which includes appointment scheduling, confirmation, reminders, insurance eligibility verification and predetermination etc. Interacting with insurance for the verification of the benefits for the patients, informing the clients as well as the patients about patients related issues, uploading all the supporting documents in the system (Detrix,WinOMS, eCW).Deliverables Dental/ Medical Insurance Eligibility Verification
Appointment Scheduling
Appointment Confirmations/Reminders
Pre-authorizations
Medical Records
ResponsibilitiesProject Management
Client Communication
Client Reporting
Customer service
Communication with medical and dental insurances
Communication with patients
Patients support
Team management
Training
Defining SOPs

公司标识
Customer Service Executive
Plaza Chauffeur Cars Ltd
Oct 2017 - May 2018 | Lahore, Pakistan

This is a Chauffeuring Company of London offering chauffeuring services to the five star hotels working with many group of hotels to fulfil their transportation needs from the airport pickups to drop offs, so basically this was business to business work my job was to answer calls from the hotels and make reservations future and for right away service along with that on phone assistance with the ETA and Keeping close communication with chauffeur and the hotel.
Email handling receiving and responding with mails to hotels with their inquires or with references.
Online Chat support , making reservations through online chat for local customers to get them the chauffeur service.
Taking care of the online bidding jobs of the different companies at the same time to boost the sales and business.
Coordination with My Driver to negotiate the prices to get more sales.
Communication with bidding companies like My Driver in case of customer no show or any type this situation.
Flight check to make airport pickup convenient and smooth with close communication between the chauffeur and passenger.
Ensuring high level of customer satisfaction.

公司标识
Customer Represented officer (Closer/Supervisor)
Black Arrow Communication Services
Oct 2013 - Nov 2017 | Lahore, Pakistan

Working in UK Injury Claim Campaign where we used to provide legal advise on Insurance Claims for Personal injuries.
• Provide detailed information on services and products to customers.
• Recommend service and product options to meet customer needs
• Demonstrate and instruct on products
• Schedule and follow up on service calls
• Maintain records of all customer interactions and transactions

学历

University of the Punjab
学士, 贸易学士, B.COM‎
Accounting, Banking & Finance, Business Communication
等级 B
2013
Pakistan Board of Technical Education Lahore
中级/A级, 贸易学学生, D.Com‎
English Shorthand, CBC, Commerce
所占比重 68%
2011
BISE
大学入学/0级, 科学, Matric‎
Physics, Chemistry, Biology
所占比重 61%
2008

技能

熟练 Chat Support
熟练 Conservation Awareness
熟练 Customer Service Operations
熟练 Customer Support Operations
熟练 Email Handling
熟练 Expert Problem-Solving
熟练 Inbound Lead Generation
熟练 Official Assignments
熟练 Outbound Calling
熟练 Persuasive Ability
中级 Persuasive Presentation Skills
中级 Technical Project Leadership
熟练 Telesales

语言

熟练 英语
熟练 乌尔都语
熟练 旁遮普语