An energetic customer service professional with solid experience providing diverse customer support in high volume call center environment. Strong problem-solving skills coupled with initiative and accuracy provides a first-rate experience for the customer and facilitates the development of strong customer relationships. A self-motivated and hardworking employee with an excellent track record of meeting and exceeding productivity targets
I have worked in the claims industry for almost 4 years, so have a vast knowledge of every aspect of claims management.
I also work alongside various solicitors marketing their personal injury products.
I would like to link up with people in these industries to expand my panel of contacts.
I'm passionate customer service , i'm still working as a claim adviser where i used to advise people against Personal Injury claims in UK .
To seek a responsible position in a leading, reputable and growth oriented organization providing opportunities of success, learning and ultimate position in top management.
Along with the front desk project management, due to COVID19 doctors stopped seeing patients in the office, so we started another project of tech support with the doctor's office to provide support on healow app to patients, so they can have a televisit with the doctors from the comfort of their home.
Coordinating b/w doctor's office & patients on following but not limited to.
Setting up healow credentials for patients in eCW.
Providing support on downloading and setting up the App on their devices.
Supporting on web based televisit.
Supporting on blocked accounts.
Supporting on resetting password.
Helping on starting the televisit just before their appointments.
Cyber System Private Limited is a medical billing company based in Lahore with their Head office in New York, USA. I am working as a customer support supervisor (Project Manager), where my job is to take care of medical and dental practiceâ€™s front desk operations which includes appointment scheduling, confirmation, reminders, insurance eligibility verification and predetermination etc. Interacting with insurance for the verification of the benefits for the patients, informing the clients as well as the patients about patients related issues, uploading all the supporting documents in the system (Detrix,WinOMS, eCW).Deliverables Dental/ Medical Insurance Eligibility Verification
Communication with medical and dental insurances
Communication with patients
This is a Chauffeuring Company of London offering chauffeuring services to the five star hotels working with many group of hotels to fulfil their transportation needs from the airport pickups to drop offs, so basically this was business to business work my job was to answer calls from the hotels and make reservations future and for right away service along with that on phone assistance with the ETA and Keeping close communication with chauffeur and the hotel.
Email handling receiving and responding with mails to hotels with their inquires or with references.
Online Chat support , making reservations through online chat for local customers to get them the chauffeur service.
Taking care of the online bidding jobs of the different companies at the same time to boost the sales and business.
Coordination with My Driver to negotiate the prices to get more sales.
Communication with bidding companies like My Driver in case of customer no show or any type this situation.
Flight check to make airport pickup convenient and smooth with close communication between the chauffeur and passenger.
Ensuring high level of customer satisfaction.
Working in UK Injury Claim Campaign where we used to provide legal advise on Insurance Claims for Personal injuries.
• Provide detailed information on services and products to customers.
• Recommend service and product options to meet customer needs
• Demonstrate and instruct on products
• Schedule and follow up on service calls
• Maintain records of all customer interactions and transactions