Initially hired as Customer Success Executive, have also been advised to work on a Blockchain Metaverse Project at VulcanForged.

Currently working on a rapidly growing Blockchain Metaverse Project related to NFT\'s in Video Games at VulcanForged.I am responsible for monitoring and analyzing player activity such as earnings, player accounts, referrals, players using cheats or exploiting game mechanics etc., to ensure compliance with the rules and regulations across 10+ Vulcan Games. This role requires multiple expertise such as: Technical Aspect: Extracting massive number of data entries from the Database using SQL and arranging it properly in MS Excel for a review.Data Analysis: Analyzing all that data to evaluate player activity. If any exploits are found, reviewing further in the database to determine the next course of action for it.Communication: Sending over a complete summary of the daily player activity to the clients and providing any additional details to them in order to justify the action taken against player account. It also includes coordinating with teams for any In-game events, giveaways as well as helping out the support teams with technical queries in regards to player bans, missing rewards or general community feedback and bug fixes.Additional tasks such as Multi-Tasking, efficient problem solving, excellent Excel skills, staying up-to-date with changes made to existing games or any upcoming releases, being vigilant and proactive to prevent cheating or other forms of rule-breaking in the games are also a big part of my daily routine at VulcanForged.




Skills: Databases · Statistical Data Analysis · Database Administration · Big Data Analytics · MySQL · Internal Communications · Video Games · Non-Fungible Tokens (NFTs) · Blockchain · Ethereum · Microsoft Office · Google Docs · Data Sheets · Google Sheets · Formatting Documents · Document Preparation · Conditional Formatting · Summary Reports · Data Entry · Email Clients · Payments · Data Analysis · Customer Service · Corrective and Preventive Action (CAPA) · Slack · Discord · Learn New Software Quickly · Multitasking · Document Review · Microsoft Excel · Moderating · Surveillance · Communication · Analytical Skills

Accountable for the scheduling of security officers, monitoring check calls, responding to telephone and email queries and a variety of administration duties. This also included compliance, statutory, contractual and company regulations and processes. Day to day tasks also meant ensuring exemplary standards of security and customer service are provided to the clients. When not engaged in the Control Room Tasks, maintaining Client relations, recruiting, training and supervising security officers and guards, Admin roles such as maintaining Sheets, compliance, invoicing and payments.List of basic routine tasks:

Map Awareness, Permanent Security Sites and their Requirements, Travel Routs
Scheduling of the Security Staff.
Act as a bridge between Clients, Site Management and the Security Officers.
Monitoring Check Calls.
Responding to telephone calls and email queries from Clients as well as the Staff.
Management of Staff Invoices and Payments.
Maintaining Client Invoices.
Maintaining Timesheets
Compliance Data Entry for Existing and New Staff
Attending Client Meetings and Setting up Broadcast lists on WhatsApp.
Event Management
Professional email Communication with clients and so on.Skills: Data Entry · Organizing Meetings · Sales · Digital Surveillance · Email Clients · Google Maps · Client Relations · Invoice Processing · Background Checks · Remote Monitoring · Payments · Timesheet · Data Analysis · Customer Service · Customer Retention · Corrective and Preventive Action (CAPA) · Learn New Software Quickly · Multitasking · Document Review · Microsoft Excel · Moderating · Surveillance · Communication · Analytical Skills · Customer Satisfaction · Quality Control · Invoicing

Workload involved handling the Customer Support for Uber, providing assistance via Emails & Phone Calls to clients and staff alike, while dealing with sensitive complaints from the customers. Also served as QA for a while as well.














Skills: Corrective and Preventive Action (CAPA) · Learn New Software Quickly · Multitasking · Document Review · Microsoft Excel · Communication · Analytical Skills · Customer Satisfaction

Workload involved providing Customer Assistance for Uber via Email/Chat Support & Phone Calls.Initially started as a CSR on a non-voice support channel \"Email Support\" on the Asia, EMEA and SSA regions for both The Driver-Partners as well as the Riders domains. Providing assistance to both, staff and customers with questions and information about the Uber Products & Services, resolved various levels of user complaints within the policies. Maintained logs for follow ups as as well as escalating any bugs and feedback to the relevant teams.Became a bigger part of IRT (Senior Incident Reporting Team) within a year of joining at Mindbridge BPO, which of course meant dealing with extremely urgent and sensitive issues within the SLA (Service Level Agreement) via both Email-Chat Support and Phone Calls for further investigation to determine the next course of action for the concern at hand.Working as a backend supporter that manages global complaints of multiple domains. This included all types of tasks such as:

Customer Service Excellence
Active Listening, Practicing Empathy & Multi-Tasking
Complaint Resolution within Policies
Ticket Management System.
Maintaining Logs, Refunds and Follow-ups
CRM