概要

13 years of experience in customer service, sales, branding, operation management, business analysis as a lead and Executive.
Consistently award winning performer and adding value in organization.
Excellent in trouble shooting, root cause analysis and providing alternatives in decision making.
Expert in turning ideas into results.
Visionary, Strategy, Execution & Leadership & Performance Improvement
Highly motivated to take start-up, Turnaround, Change
Product Development & Rollout
Highly focus on Team and Relation Building along with Performance Improvement

项目

360 ' Degree Leadership Wateen
E-Care KPIs Redesigned
First Level Right

工作经历

公司标识
Assistant Director Administration
University Of Central Punjab
Nov 2019 - 代表 | Lahore, Pakistan

All Administration activities within facility

公司标识
MANAGER CUSTOMER SERVICE & ONLINE OPERATION HEAD
Uniworth Dress CO.
Jun 2018 - 代表 | Lahore, Pakistan

Developing and designing Customer Service strategies.Managing Call Center and Social media campaigns. Organizing and controlling department activities via developing KPIs.

公司标识
Patient Care Executive
Shukat Khanum Hospital And Resarch Center
Feb 2017 - Jun 2018 | Lahore, Pakistan

Forcasting foot fall, Capacity Utilization and Managing service level

公司标识
Team Leader Non Voice Channel
Telenor Pakistan
Jul 2015 - Nov 2015 | Lahore, Pakistan

Served as Team Leader Non-Voice Channel in Telenor Pakistan. This entails non voice (basic and complex) tasks. Ensuring highest standards of business knowledge & insight while possessing a high degree of dedication towards work. Having analytical skills, problem solving and data analysis skills along with possess systems and processes. This position contained the team of 12 personnel; managing, counselling, coaching, training feedback & feed forward as required. Strict Compliance to company policies plans along with complete understanding of COC.

学历

University of Management & Technology (UMT)
硕士, 工商管理硕士学位, MS/MBA‎
Supply Chain Management
CGPA 3.7/4
2015
University of Management & Technology (UMT)
硕士, 科学硕士学位, MSc‎
CGPA 3.2/4
2004

技能

熟练 Adminstration Knowledge
熟练 Calient Contact
熟练 Customer Analysis
熟练 Customer Service Management
熟练 Demand Supply Planning
熟练 eBanking
熟练 Executive Presentation Skills
熟练 Food Knowledge
熟练 Hiring Team Building
熟练 Key Account Management
熟练 Managing Midsize Teams - 5 to 20 People
熟练 Mobile Services
熟练 negotiationskills
熟练 Official Assignments
熟练 Planning Skills
熟练 Pursuing News Stories
中级 Sales Boosting
熟练 Team Motivation
熟练 Vendor Management Skills
熟练 Writing Proposals

语言

熟练 英语