·          Oversee the operations functions, as per the Organizational chart.
·          Held regular briefings and meetings with all head of departments.
·          Ensured full compliance to all operating controls, SOP’s, policies, procedures and service standards.
·          Lead all key property issues including capital projects, customer service and refurbishment.
·          Handled complaints, and oversee the service recovery procedures.
·          Responsible for the preparation, presentation and subsequent achievement of the Guest Room\'s annual Operating Budget and Capital Budget.
·          Managed on-going profitability of the Guest Rooms, ensuring revenue and guest satisfaction targets are met and exceeded.
·          Ensured all decisions are made in the best interest of the hotels and management.
·          Developing improvement actions, carry out costs savings.
·          A strong understanding of P&L statements and the ability to react with impactful strategies
·          Closely monitor the business reports on a daily basis and take decisions accordingly.
·          Ensured that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
·          Maximized room yield revenue through innovative sales practices and yield management programs.
·          Prepared a monthly financial reporting.
·          Drawn up plans and budget (revenues, costs, etc.).
·          Helped in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
·          Acted as a final decision maker in hiring a key staff.
·          Coordinated with HOD\'s for the execution of all activities and functions.
·          Overseeing and managing all departments and working closely with department heads on a daily basis.
·          Managed and developed the Executive team to ensure career progression and development.
·          Lead in all aspects of business planning.
·          Responded to audits to ensure continual improvement is achieved.
·          Responsible for safeguarding the quality of operations both (internal & external audits).
Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements

• In charge of Mobilink Business Center with sales target of handset & connections
• Overseeing & handling administrative issues, scheduling & managing job assignments, handling & resolving escalated issues
• Ensure CCrs are updated on all processed & policies, performance monitoring, work flow & workload management, training needs analysis with grooming, performance appraisals
• Coordination with different depts., availability of products and maintaining the office decorum

• Review and controlling the policies, processes and procedures relating to daily operational tasks
• Design effective controls to monitor policies and processes relating to procure to pay process
• To supervise the overall performance of Purchase Requisition Team and ensuring the correctness of charge of accounts and other mandatory requirements
• To supervise over all Invoice processing team and ensuring the timelines
• To supervise monthly accruals and review of the correctness of data for maintaining the quality of accounting
• Initiate projects to explore operational synergies between different departments leading to improvement in processes and resulting in further accuracy of financial numbers being reported;
o Analyze and support line functions in implementing Oracle functionalities
o Assist User Departments and other stake holders regarding accounting treatments, processes and reports comply with international accounting and internal control framework;
o Develop co-operation and excellent working interfaces with internal and external customers; and
o Monitor and ensure all targets and KPIs are met to secure the set goals

• Customer Loyalty
o Give Aways Development, Selection, branding, production, distribution and track of distribution
o Birthday card & gifts based on customer life value based
o Reward Card The revival of reward points with un-redeemed points, identification and incentive given
o Event / Occasion Delight In the month of Ramadan, date project was initiated, distributed and satisfaction survey was conducted
• Campaign Management
o Evaluating the need of the customers through business analysis for the appropriate campaign and onward direction to Marketing for the campaign development in respect of advertisement etc.
o Looking after for Post Paid lifecycle management in respect of growing relationship, preserve the relationship, delight & recover the relationships.
o Monitoring of all relevant marketing material at CS touch

Developed a complete marketing program where none previously existed. Program now serves as a guide for new hires and future departmental growth.
Description: Branding, Budgeting, Designing, Events & Programs, Communication & PR, Promotional activities, Co Branding & barters, Campaign development and Food promotion

PURPOSE
Under the general direction of the General Manager, or his/her delegate, and within the limits of established hotel policies and procedures, oversees and directs all aspects of Front Office operations which shall include, but not be limited to the following: Assistant Managers, Guest Relations, Reception, Reservation, Telephone/Telex, Uniformed Services/Concierge.

RELATIONSHIPS
Reports directly to and communicates with the General Manager or his/her delegate on all pertinent Front Office matters affecting guest service.
Supervises Front Office operations personnel.
Interacts with guests as well as individuals outside the hotel including but not limited to travel industry representatives, competitors, suppliers, contractors and other members of the local community.
Cooperates, coordinates and communicates with other department heads as required.