Provide administrative assistance and guidance on customs and trade compliance to ensure smooth freight clearance, aligning with corporate policies, business strategies, and customs regulations.
Conduct document reviews for filing of customs entries for import, temporary importation, transshipment, re-importation, and post-entry work.
Ensure precise processing of customs declarations, resulting reduced delays, mitigate potential legal issues and improved operational efficiency adhering to local regulations.
Facilitate effective cross-functional communication to promptly resolve clearance-related issues and provide timely updates to stakeholders, including communicating import/export regulatory changes and trade compliance advice.
Gather required information for duty, tax and billing issues/ discrepancies. Advice on trade compliance, shipments to sanctioned countries and customs topics.
Collect data to draft reports and updates for performance monitoring aimed to enhancing customer satisfaction

Controlled, monitored, and reported intercontinental air operations, adapting network schedules in case of delays, and ensuring service performance while meeting cost, safety, and legal requirements.
Compiled and distributed daily reports reviewing 24 hours operation to ensure all required transmissions were sent and received and maintained full compliance to network operating standards.
Achieved a 90% resolution rate of network and customer service problems by providing effective tracing services.
Consistently disseminated shipment information to the global network and customers within established timeframes, maintaining a 99% on-time record.
Handled operational communications with other gateways and hubs regarding inbound shipment clearance, strictly adhering to global network communication standards.

Provided effective leadership and training to team members, ensuring a high level of customer service while fostering a positive and collaborative work environment.
Effectively managed passenger documentation and compliance with immigration regulatory standards, ensuring a smooth, safe travel experience for passengers while minimizing disruptions and delays.
Focused on enhancing the passenger experience and optimizing operational efficiency by gathering and analysing performance data and implementing changes in operationalprocesses.
Collaborated with other airport departments, such as immigration, customs, and security, to ensure that all operational requirements were met, and passengers were able to navigate the airport with ease and comfort.
Achieved the highest percentage of flight turnaround.
Initialised flight monitoring & handling reports for post flight data monitoring.

Delivered exceptional customer service by promptly addressing freight inquiries and resolving cargo delivery related issues.
Proficiently utilized cargo booking channels, GoComet, Magaya Cargo System, SkyChain and Croamis, streamlining booking and processing, ensuring accuracy and timeliness.
Monitored cargo shipments to ensure that they were delivered on time and according to customer requirements, minimizing delays and disruptions.
Collaborated with cross-functional teams, including customs to enhance the efficiency and effectiveness of cargo operations by developing and implementing efficient procedures and processes.
Ensured strict compliance by meticulously preparing customs documents and meeting customs deadlines for processing bills of entry.
Proactively communicated timely shipment updates to customers and coordinated with the clearance team for the efficient delivery order collection.

Pakistan Civil Aviation Authority is a public sector autonomous body working under the Federal Government of Pakistan through Aviation Division Cabinet Secretariat.

ENRICHERS, a licensed, Corporate Member of
Pakistan Mercantile Exchange is primarily engaged in
providing full scale brokerage services.