概要

Team Manager, Corporate Account Manager and Sales & Customer Services Professional with 19+ years of experience driving profitability through strategic growth, leading teams, and quality control. Fiercely competitive in my approach to acquire business, and able to handle complex situations from a strategic and tactical perspective. Presently seeking a suitable leadership role with a market-leading, high-growth Company or a Technology Startup that offers opportunities for advancement.

项目

Wincor-Nixdorf ATMs Deployment in MCB, UBL, ABL, BAF & BAH

工作经历

公司标识
Head of Operations (Own Business) – Canteens & Cafeteria
IBT University
Dec 2011 - Jan 2014 | Karachi, Pakistan

Responsible to look after all operational works of University Cafeterias & Canteens in 4 Campuses included Main Campus.
Train Customer Services & Sales Staff through personal and in-house Training for the development.
Look after all cleanliness work of the Cafeterias and Canteens.
Food control and quality department to provide fresh and best food to the students and staff.
Daily sales closure report for all the Cafeterias and Canteens.
Prepare Invoices on monthly and daily basis for the University Staff.
Responsible for check and balance on Kitchen staff.
Successfully Implemented food Quality control method within all the staff.
Bring the sale to 300% higher by keep adding new items.

公司标识
Team Lead - Call Center
ArwenTech Private Limited
Aug 2009 - Dec 2010 | Karachi, Pakistan

Responsible for taking care of all inbound calls, Order Taking, Complains & Other Related queries to the Campaigns.
Managing Daily Order Report for all Campaigns.
Taking care outbound calls for Re-Ordering on daily basis for different Campaigns.
Taking updates from Distribution office about order delivery status for different Campaigns.
Taking updates from customer about order delivery Status via outbound calls on daily basis.
Corresponding with Distribution office regarding discounts & promotions.
Responsible for making 15 days & Monthly reports for Head Offices.
Sales Training and development for direct and indirect sales.
Motivated and trained a team of sales, support & procurement professionals to ensure client retention that resulted in successful sales growth.

公司标识
Team Lead - Customer Services Division
Innovative Private Limited
May 2006 - Jun 2009 | Karachi, Pakistan

Responsible for taking care of all inbound & outbound calls, Complains & Other Related queries to the division.
Managing All Projects Related to Wincor-Nixdorf ATM Machine i.e. Delivery Plans, Software Up gradations New Software Commissioning.
Manage Hardware/Software and field engineers.
Maintaining call log summary on daily & monthly basis Nationwide.
Installation and commissioning for ATM & APC products.
Routing field engineers for critical calls and define priorities complaints calls.
Spares parts management and ordering parts through E-services.
CS Training and development of new team mates.
Communicating with customer about calls status and technical support for ATM/ APC Products.
Three Consecutive Best Performance Award in two Years.
Got promoted as a team leader in just 9 months for customer service division (CSD).
Appreciation remarks by valued customer Banks like (MCB, HBL and UBL) and Multinationals.
Project planning and control up to 700 ATM’s network.
Centralized monitoring escalations for customers.

公司标识
Personal Banking Consultant
ABN AMRO Bank N.V - Head Office Karachi
Jun 2004 - Apr 2005 | Karachi, Pakistan

Planning, development and build trade relationship in the city
Sales force management/Training and development of direct and indirect sales force
Responsible to bring Personal Loan business.
Responsible to generate business at least 15 millions in one month.
Always introduce new ideas how to satisfy the Customer

公司标识
Team Leader Customer Services
JINNAH MEDICAL & DENTAL COLLEGE
Mar 2002 - May 2004 | Karachi, Pakistan

Maintain Administrative & MIS work of the department.
Monitoring of flows and delinquency.
Handling customer complaints and provide them urgent solution.
Provide training to collection officers to brush up their skills.
Give services to the all walk in customer.

公司标识
Customer Services Representative
STARLINK PRIVATE LIMITED – KARACHI
Feb 2001 - Mar 2002 | Karachi, Pakistan

Responsible for quality management services & MIS.
Sales Support & preparation of sales & planning schedule.
Implement end to end process flows.
Responsible for review and update the performance on Engineers to high management.
Responsible for providing product information & handling queries related our PCO’s located at Karachi & Lahore.

学历

University of Karachi
硕士, , Masters in Arts‎
Islamic History, Civics
2007

技能

5+ 年 Backup & Recovery Systems
5+ 年 Business Development
5+ 年 Channel Account Management
3 年 Channel Sales Development
5+ 年 Cloud Computing IaaS
5+ 年 Corporate Account Management
5+ 年 Customer services
1 yearInformation Security Consultancy
1 yearNetwork Operation Center
4 年 Project Management
5+ 年 Prospecting New Accounts
1 yearSecurity Operations Center
3 年 Software Selling

语言

初学者 波斯语
初学者 古吉拉地语
中级 旁遮普语
熟练 乌尔都语
熟练 英语

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