概要

Graduate with good academic record and professional experience in customer services, administration, sales and management. I am confident, self-motivated and ambitious individual with proven leadership and organisational skills, seeking an opportunity to utilise and enhance my personal and technical skills acquired by my education and professional career towards the company´s benefit and for my own satisfaction.

工作经历

公司标识
Universal Claims Specialist
Ibex Global, Islamabad
Nov 2018 - Apr 2019 | Islamabad, Pakistan

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Responded to all customer inquiries thoroughly and professionally.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Answered customer questions about product availability and shipment times.
• Effectively managed high volume of inbound and outbound calls
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Documented all customer inquiries and comments thoroughly and quickly.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Answered customer telephone calls promptly and in an appropriate manner.

公司标识
Raees ul Ahrar College Dhirkot Azad Kashmir
Admin Officer
Mar 2018 - Oct 2018 | Bagh, Pakistan

• Formulation and implementation of college regulations and policies
• Administration and coordination of student recruitment, examinations and assessment activities
• Preparation of regular financial and administrative reports
• Management of student support centre along with staff and parents meetings in a timely and courteous manner
• Handling of all the calls and visitors professionally and efficiently

公司标识
Travel Consultant
Travelhouseuk Islamabad
Jul 2017 - Mar 2018 | Islamabad, Pakistan

• Developed and maintained outstanding relationships with clients and exceeded their expectations for customer
service while securing their travel arrangements.
• Carefully listened to and assessed clients' needs in order to create a match for their vacation plans.
• Utilized excellent verbal and written communication skills and maintained professional, positive demeanour
• Continuously demonstrated exceptional organizational skills with ability to multi-task.

公司标识
Assistant Engineer
COWI UK Limited, United Kingdom
Nov 2016 - Feb 2017 | Derbyshire, United Kingdom

• Identification & evaluation of site geology from online and printed sources
• Data Management and manipulation of geotechnical data pertaining to Wales tunnels.
• Zone of Influence calculation for the Wales tunnels
• Assistance of civil and tunnel engineers with the geological input for structure designs

公司标识
Customer Services Manager
Mr. T’s Pizza Heanor
Sep 2015 - Nov 2016 | Derbyshire, United Kingdom

• Managed and Handled the Customers through inbound and outbound calls
• Effectively managed and obtained the food orders from customers through calls and face to face
• Handled customers professionally and acted on their feedback in a best viable way

公司标识
Customer Service Representative & Team Manager
AT LAW Communications, Rawalpindi, Pakistan
Dec 2013 - Aug 2015 | Rawalpindi, Pakistan

• Effectively managed a high volume of inbound and outbound customer calls.
• Answered a constant flow of customer calls.
• Addressed and resolved customer complaints empathetically and professionally.
• Gathered and verified all required customer information for tracking purposes.
• Defused volatile customer situations calmly and courteously.
• Accurately documented, researched and resolved customer service issues.
• Competent on customer service management systems and databases.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centre environment.
• Managed high call volume with tact and professionalism.
• Prepared reports and communication for senior management and clients.
• Oversaw call centre employees to ensure customer satisfaction goals were consistently met.
• Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
• Acted professionally and patiently when addressing negative customer feedback.
• Managed call centre from initial start-up to full operational status.
• Improved call centre functionality and service capacity by resolving customer complaints efficiently and quickly.
• Developed all process controls and metrics for daily management of the call centre.
Projects:
• Injury Claims
• Training of new Hires

学历

University of Derby
硕士, 科学硕士学位, MSc Applied Petroleum Geoscience‎
Petroleum Geology and Geotectonic, Petroleum and Gas Technology
所占比重 70%
2016
University of Azad Jammu and Kashmir (AJK)
学士, 理工学士, Applied Geology‎
Geology
CGPA 3.3/4
2013

技能

1 yearAdministration
少于一年Arc GIS software
1 yearbusiness analysis
2 年 CRM
3 年 Customer Service Management
3 年 Customer Service Representatives
4 年 Geological mapping
2 年 Hiring And Team Building
1 yearkingdom suite
5+ 年 Leadership qualities
1 yearManaging Small Teams - 1 to 5 People
5+ 年 Microsoft Office Suite
1 yearMIS
1 yearPetroleum Geoscience
少于一年Salesforce
1 yearSalesforce.com

语言

熟练 旁遮普语
熟练 乌尔都语
熟练 英语