概要

I am a solution driven professional having 15 years experience in development, management and improvement of various functions of Information Technology such as Helpdesk Operations, Service Delivery, Data/Telecom/VOIP Networks and Microsoft Systems Management within operational excellence, skilled at relationship building with teams, clients and across the organization with following competencies.
• I.T. Service Management
• Business Continuity Planning
• Service Quality Management
• Data Center Management
• Service Desk / Helpdesk Management
• Network Monitoring Applications
• Problem / Incident Management
• Vendor Management
• Change Management
• Budgeting / Cost analysis
• Disaster Recovery Planning
• Product / Service Assessment

项目

Upgrade & Migration of Alcatel Omni PCX 4400
Contact Center Development

工作经历

公司标识
Manager I.T.
Global Exports
Sep 2018 - 代表 | Karachi, Pakistan

Manager I.T.

公司标识
Consultant - Information Technology
Petrochemical Engineering Consultants
May 2018 - Sep 2018 | Karachi, Pakistan

Consultant

公司标识
Associate Manager I.T.
Jaag Broadcasting Systems (SAMAA TV)
Jan 2015 - Apr 2018 | Karachi, Pakistan

Associate Manager I.T.

公司标识
Telecom / VOIP Engineer
Jaag Broadcasting Systems (SAMAA TV)
Jul 2013 - Dec 2014 | Karachi, Pakistan

公司标识
Senior Engineer (Network Operations Center)
Cyber Internet Services Pvt Limited
Sep 2008 - Jul 2013 | Karachi, Pakistan

公司标识
Supervisor Contact Center Network Support
Sybrid (PVT) Limited
Dec 2007 - Sep 2008 | Karachi, Pakistan

公司标识
Customer Support Engineer (Team Lead)
Cyber Internet Services (PVT) Limited
Apr 2006 - Dec 2007 | Karachi, Pakistan

公司标识
Head of Technical Operations
Gestetner (PVT) Limited
Jul 2004 - Apr 2006 | Karachi, Pakistan

学历

Mohammad Ali Jinnah University
硕士, 科学硕士学位, MCS - Masters Computer Science‎
Computer Networks and Communication
等级 B
2020

技能

熟练 • Data Center Management
熟练 Change Management
熟练 Computer science / IT
熟练 I.T. Service Management
熟练 Service Desk / Helpdesk Management
熟练 Team Management Skills

语言

熟练 乌尔都语
中级 英语

Faraz 联系人

Haris Rafiq
Glacier Fabrics
Farhan Hussain Raza
EFU Life Assurance (Pvt) Ltd.