概要

CSR & CSS manager with over 8 years' experience working in both the public and private sectors. Diplomatic, personable, and adept at managing sensitive situations. Highly organized, self-motivated, and proficient with computers. Looking to boost students’ satisfactions scores for The Panjab University. Bachelor's degree in communications.

工作经历

公司标识
Client support Executive
COMFORT CARE SERVICES UK BAISED COMPMAY
Oct 2019 - 代表 | Lahore, Pakistan

This is foundation UK biased company founded in 1985 which is dealing of mental health clients all over the UK.
 
My job responsibilities to provide backend support to make sure that they are performing their tasks on time and monitor software 24/7 from Lahore office backend.
 
I worked on different modules like medical, house progress report, medical appointments or client, house task management…
 
 So it’s all about customer services and sometime approach hire management throw email or on call if there is major incident or accident took place.
 
Cross checking incident or accident email and after verification logged into system.

公司标识
Health Safety Manager
MAll of Emirates MAF Group
Feb 2012 - Apr 2020 | Dubai, United Arab Emirates

·         I got health & safety knowledge from MAJID AL FUTTAIM MOE
 
·         Prepare work permit for company’s contractor
 
·         Checking companies trade license before allow work
 
·         Check out building safety and security
 
·         I provide safety induction training to fit out work contractors
 
·         Apply safety rules check & balance person safety equipment’s PPE
 
·         F&B inspection, shop & shop storage Mall lobby area inspection monthly
 
·         keep checking dangerous and hazards areas to make sure guest safety
 
·         Prepare necessary instructions for each company staff
 
·         Arrange safety trainings for staff time to time
 
·         Face any trouble and difficulty with full confidence
 
·         Take quick decision in emergency situation like fire, customer verbal conflict
 
Physically violation, Bomb threat & target killing emergences

公司标识
Closer
International call center
Apr 2017 - Oct 2019 | Lahore, Pakistan

This was a UK based call center where I was designated as a closer.
I was insurance claim advisor and closer.
Take all nassery details and enter into system.
Provide a magnificent customer and provide  complete satisfaction throw the call.

公司标识
Customer Service Manager
MAll of The Emirates DUbai
Feb 2012 - Apr 2017 | Dubai, United Arab Emirates


·         Keep records of customer interactions & transactions
 
·         Deal directly with the customer either by telephone or        face   to face
 
·         Record details of inquiries, comments and complains
 
·         Keep smile & good ethics while dealings customer
 
·         Obtain and evaluate all relevant information to handle product &              services inquiries
  
·         Able to manage multiple assignments and task
 
·         Exceptional communication skills that help in maintaining good relations with the clients
 
·         Find out solution of the customer problems & provide them satisfaction with trust
 
·         Try to read customer thought where I can provide them good customer service
 
·         Motivation of the guest with use company instructions & rules
 
·         Introduced concept of Monthly Review Meetings with each export market to ensure shipment related issues are highlighted and discussed to reach a mutual resolution.
 
·         Led customer satisfaction survey for customers to understand opportunity areas for further development

公司标识
Hospitality
MAF
Feb 2013 - Mar 2017 | Dubai, United Arab Emirates

学历

University of the Punjab
学士, 艺术学士, Graduation‎
Socialogy
2012
Govt. Degree College
中级/A级, 普通科学学生, ‎
Sociology
等级 B+
2009

技能

熟练 Computer/Technical Literacy
熟练 CRM
熟练 Excel
中级 Leads
熟练 Professional Phone Skills
熟练 Able to make sales
熟练 Active Listening
熟练 Aligner Care
熟练 Amazon Cloud Front
中级 American Accent
中级 American Acssant
熟练 Analytical Skills
熟练 Appointment Scheduling
熟练 Authorization
熟练 Bachelors
熟练 Be self-motivated and strong management
中级 Branch Support.
熟练 British Accecnt
熟练 British Accent
中级 British Accents
熟练 Building Relationships
熟练 Business Development Process
熟练 Business Dnvelopment
中级 Call Center Representative
熟练 Call Control
熟练 Call Controls
熟练 Certified Field Service Professional (CFSP)
熟练 Certified Support Professional (CSP)
熟练 Change Management
熟练 Chat Support Skills
熟练 Client Coordination
中级 Client Deailing
熟练 commumication skills
熟练 Communication and Probing Skills
熟练 Configuring Software
熟练 Conservation Awareness
熟练 Cooordination Skills
熟练 Coordination Abilities
熟练 Cordic
中级 Counter Billing
熟练 Critical Control Points Knowledge
熟练 Cuatomer Servies
熟练 Customer Acquisition Skills
中级 Customer Analysis
熟练 Customer Contact Skills
熟练 Customer Focused;Vendor Relationship
熟练 Customer Oriented
熟练 Customer Satisfaction Management
熟练 Customer Sercies
熟练 Database Management 

语言

熟练 乌尔都语
熟练 英语

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