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概要
I am an enthusiastic and reliable Business Administration Professional with a strong academic background in business administration and experience in customer support, team management, and product improvement. My ability to conduct research and provide valuable insights, as well as manage revenue cycle management (RCM) processes, make me a valuable asset to any organization. I am skilled in problem-solving, effective communication, and managing team activities, and I am a mature team player who can adapt to challenging situations, work well in a team environment, and use my own initiative.
工作经历
Product Analyst
Improved product quality by 30 through EMR and EHR software system enhancements.
Achieved a 92 automation rate in claims posting, optimizing billing.
Increased RCM team productivity by 25 via medical billing process optimization.
Customer Experience specialist
Achieved a 95 percent success rate in resolving financial issues.
Managed training for 200 employees using Jira for task tracking.
Improved customer satisfaction and product quality by 90 percent.
