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概要
Skilled Technical Solutions Manager ready to bring 2+ years of experience and take
on challenging IT environment. Diligent, forward-thinking and adaptable to dynamic
company, customer and project needs. Successful at motivating teams to meet
demanding timelines.
项目
工作经历
Technical Solutions Manager
Managed mobile application development team consisting of IOS and Android developers
Designed and implemented strategies to deliver projects in time
Managed daily stand ups meetings with multiple teams
Managed approximately 30 incoming calls, emails per day from customers
Responsible for project management throughout entire project lifecycle, including project initiation/proposals, project delivery, business liaison / stakeholder management, postimplementation review and project close out
Technical Solution Executive
1- Managing daily financial transactions through online accounting software (Xero).
2- Managing customers tickets through online help desk (Kayako).
3- Working on minimizing risk on all business activities
4- Procurement to meet office(s) requirements.
5- Providing quotations to new customers.
6- Made daily suspension of hosting accounts by running module after careful consideration.
7- Working on best billing software i-e Web Host Manager Complete Solution (WHMCS) which is the leading web hosting automation platform. Handling signups, provisioning, billing and support.”
8- Supporting the Sales Manager and Marketing Team in all aspects of their work.
9- Handling sales and billing phone calls and e-mails.
10- Building an understanding of a customer and clients requirements.
11-Doing suspension/deletion of old hosting accounts after careful consideration along sales.
13-Prepare monthly bank reconciliations.
14- Troubleshooting a variety of technical and non-technical issues customers are having with their web
hosting, VPS, Dedicated server, IT solutions.
15-DNS cluster management/administration.
16-Working with and troubleshooting all of the following, including, but not limited to: SMTP, POP, FTP,
SSL, SSH, HTTP, HTTPS, Telnet, DNS, RDP.
17-Management of Backups, NAS drives
18-Document issues and associated resolutions to problems.
19-Dedicated, VPS servers administration
20-Meeting or exceeding target on a quarterly basis, as well as driving key initiatives related to our
products
21-Identifying customer needs/requirements and recommending/quoting appropriate complete
solutions for our products. Ability to create presentations, run demo’s, and compare/contrast
competitive solutions
