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概要
Seeking for an opportunity in the field of communication to utilise skills for the growth of organisation and upgrade my skills and knowledge in the communication sector.
工作经历
Quality Assurance Manager
Managed a new performance coaching quality program from initial startup to fully operational status, Met service and quality standards every review period.Took sessions with agents direct reporting to clients.Sending reports of each day at end of shift.
Quality Assurance Executive
Started as a quality assurance executive in insurance BPO, now handling a whole department of quality assurance created policies and documentations.
Customer Service Representative
With over a 2 years of experience as airline customer service agent with PIA, Fielded incoming calls, greeted customers, answered travel inquiries, tagged and handled baggage fees at gate, secured flights, processed reservations and monitored cabin availability.
Address and resolve escalated customer concerns, and assist agents in resolving complex issues in different departments of Ufone HRSG