11 Years of Professional Experience in Project Management, Operations, Maintenance & Support in IT Sector.
Projects Management & Operations.
Develop, manage and execute project plans, defining scope, schedule, risk, deliverables and resources.
Requirements Analysis, Costing & Budgeting, Project Scheduling, Team Building & Mentoring and IT Planning.
Comprehensive experience in planning, end-to-end IT Infrastructure and Administration.
Managing IT Teams, supportive staff and Vendor’s Management.
Professional reporting Skills (Writing & presenting) and Excellent Presentation Skills.
Planning, organizing and managing the activities and to conduct trainings.
Planning, Analysing, Requirements, Designing, Documentation and testing for Software Development Projects.
Preparing Project Documentation (RFP & Tender/ Bidding Document).
Expertise in Procurement as per PPRA rules.
Overseeing project related Management (Monitoring, Evaluation & SLA).
Implement key performance indicators (KPI) for project and its staff.
Decisive, energetic, focused team player for implementing change and improvements in operations.
Analyze data/information, make assessments and facilitate in decision making.
Work effectively with customers, vendors, staff, flexible teacher and master trainer.
Installation, administration and troubleshooting of clients & servers on Microsoft Platform.
Plan, design, maintenance of Technology, Networking infrastructure and manage the devices.
Ability to perform quick diagnosis and analysis of network problems and designs.
MS Servers 2008, DC, DNS, DHCP, WDS, Web Server IIS, Print Server, File Server, ISA & Anti-Virus.
IP Cameras, PABX, Switching, VLANs, Routing protocols, Frame Relay and ACL.
Virtualization such as Microsoft Hyper-V, VMware and ESXi Servers & VSphere.
MS Project & MS Office (Word/Excel/PowerPoint), Visio, SQL Server 2008, and Database Management.
Lead IT based Projects of Prisons Call Offices (PCOs Callshops) Phase-I,II&III, Prisons Complaint Management & Monitoring Cell (PCM&MC), Prisons CCTV Surveillance System & IT Gadgetaries Phase-I,II&III and Prisons Management Information System (PMIS) Phase-I in Punjab Prisons.
Successfully completed implementation of PCOs, PCM&MC, PMIS and Prisons Surveillance System in Punjab Prisons.
Working as IT Specialist and System Analyst for Prisons Department, Punjab.
Project & Financial Management.
Requirements Analysis, Costing, Budgeting, Project Scheduling, Team Building and Mentoring.
Member of Executive Committee of Prisons Foundation.
Member of Recruitment Committee for IT & Technical staff.
Member of Committee for Installation of PCOs, PCM&MC, PMIS, Mobile Jammers and Surveillance System, Video links in Punjab Prisons.
Expert in creating documentation, Preparation of Tenders & Bidding Documents.
RFP Preparation for Project implementation and expansion.
Managing project funds and quality control.
Technical report writing and Analysing all technical & financial reports.
Development and technical training of staff.
Supervising of all operational tasks & issues of PCOs Callshop (Server & Networking) and its supporting staff.
Manage and deals with Vendors (Wateen, PTCL, NRTC, GCS, PITB & etc) for multiple services.
Attending project meetings with internal & external committees.
Work effectively with all staff members and Co-ordinate with vendors for resolving technical faults & problems.
Troubleshoot and Manage all technical issues.
Operation & Maintenance of Service Level Agreement (SLA) Management.
Manage and supervision of IT (Network/System) infrastructure consisting of 60 plus nodes and other network activities including hardware, software, system configuration.
Managed of LAN, VLans, Wireless devices and administration of MS Windows based server’s operating systems.
Installation, configuration and maintenance of hardware/software of servers, laptops, desktop computers, MACs, network printers, Bandwidth splitting, Third party applications, virus protection software, software upgrading.
Implemented Virtualization computing including VMware, VSphere 5.0, ESXi & Hyper-V.
Installed and managed DC, DNS, DHCP, File Server, Print Server & Web Server IIS.
Maintained and configured Outlook Mail and mail backups & restores.
Managed SQL Server databases backups and maintenance using SQL Server Maintenance plans.
Implemented and maintained backup and disaster recovery solutions using external/internal backup servers.
Diagnosed, troubleshoot and resolve network and system problems, application problems and upgrade replace defective components when necessary & resource optimization as required and also Confer with network users about how to solve existing system problems.
Procured IT hardware, software and maintenance products and services.
Produced daily activity reports and official applications backup reports to the higher management.
Assistant Project Manager (05.01.2011 to 05.04.2013):
Managed IT (Network) teams.
Responsible for IT/Data Network Wing supervision which included monitor and sustain LAN/WAN based environment, setting up IT infrastructure and provide backup support to all IT resources remotely and on site.
Delivering and implementing the projects as per scheduled deadlines; extending post-implementation and maintenance support to the technical support team and client.
Provided advanced pre-sales and post-sales support to Apollo sales team.
Prepared and control IT budget and expenditures.
Maintained records and documentation for IT networks projects.
Managed the acquisition, distribution, relocation, repair, maintenance and control of all the hardware on the inventory of IT Department.
Team management according to projects, moving of vehicles for resolving issues or deployment.
Purchased and Quality control of all IT related equipment.
Network Engineer (25.03.2010 to 04.01.2011):
Basic Installation & Configuration of Switches and Routers (Cisco, Juniper & Nortel).
Hands on experience of networking equipment i.e. Juniper EX2200 & EX4200 L3 switches, Cisco 2900, 3500, 3700 series switches & Cisco 2811 series routers.
Network Maintenance, Diagnose, Troubleshoot and resolve network problems.
Up-gradation of IOS and JUNOS in devices.
Provided support to end user and customer for resolving, troubleshooting in network problems either directly on site or via telephone calls.
Managed and Troubleshoot of company’s LAN/WAN environment.
Install and provide secure Wifi facility throughout the office on desktop system, cell phones & laptops for internet.
Managed and supervised technical issues related to hardware, peripherals, printers, scanners & software maintenance & up gradation.
Installation, testing, maintenance, documentation and support of IT Infrastructure, both hardware and software.
Managed the MS Outlook accounts on end user computer systems.
Internee in Network and Data Center, United Bank Limited RHQ Lahore in Network Operations (WAN).
• Looking after WAN Core Operations at UBL RHQ Lahore.
• Provided PC & System Support & and Troubleshooting for all its departments within the UBL RHQ building.
• Network Monitored using (NMS – WhatsApp Gold) for its all branches.
• Maintain Network Connectivity between all its nodes.
• Branches connectivity using DXX, BRI, PRI, DSL & Wimax.
• Identify and resolve all technical problems.