概要

Experienced Customer service professional with 2 years in call centers and hospitality services.
Efficient & Adept at handling various calls on a daily basis, while consistently resolving client issues in a short time span.
Bilingual user of languages like English – Native ; Urdu and able to provide clear customer service in both languages.

工作经历

公司标识
Customer Care Representative
Reserve & Relax Dispatch
Apr 2019 - 代表 | Lahore, Pakistan

A Limousine dispatch company where I\'m working as a customer care rep.

公司标识
TSR
Fast solutions
Feb 2018 - Sep 2018 | Lahore, Pakistan

Worked here as Tele sales representative on a US based energy campaign.

公司标识
Project Coordinator
Cutting Edge BPO
Apr 2017 - Jan 2018 | Lahore, Pakistan

It was my first ever job in a Call center and got a really good experience here.

学历

University of Education
硕士, 艺术硕士学位, English-language literature‎
English literature and linguistics
CGPA 3.3/4
2019
BISE
中级/A级, 艺术系, FA‎
Education, Civics, Islamaiat
所占比重 64%
2015
BISE
大学入学/0级, 科学, matric‎
Science Subjects
所占比重 68%
2011

技能

熟练 speak and understand in English
熟练 Verbal Communication
熟练 ability to type
熟练 Ability to Use Positive Language
中级 Accoounts Management
初学者 Adobe Photoshop 
熟练 Aftersales Skills
初学者 Amazon & Ebay Sales
熟练 Analysis of Information
熟练 Aseptic Technique Knowledge
中级 Attention to Detail and Organization
熟练 Attentiveness
熟练 Basic Knowledege of Word and Excel
熟练 Basic understanding of Internet
中级 BPO Supervision Skills
熟练 Businees Development
熟练 Call Center Experience
熟练 Clear and Effective Communication
熟练 Composition Knowledge
熟练 Computer Operator
熟练 Conservation Awareness
熟练 Content Management
熟练 Counter Billing
中级 Customer Focus
中级 Data Miniing
中级 Database Management 
初学者 DTV
初学者 eBay Sales
初学者 eCommerce SEO
熟练 Excellent Communications Skills
熟练 Excellent speaking skills in the target language
熟练 Exceptional Communication/Sales skills
熟练 Fluency in SPOKEN and written English.
熟练 Fluent English speaker
熟练 Fluent i English
熟练 Gynecology Consultancy
熟练 Handling Assignments
熟练 Internet Services
初学者 Keyword Analysis
中级 Listening Phone Skill
初学者 Listings
熟练 Live Chat Handling
中级 Marketing Capabilities
熟练 Medical Activity
中级 Must Be Able Speak English Fluently
熟练 Must Be Able Speak English Fluently And
中级 Negotiation Skills
中级 Operational Task Handling
中级 Operational Tasks Handling
中级 PDF

语言

熟练 乌尔都语
熟练 英语