Exchange Server Admininstrator
Performed regular server testing and documented results in reports.
Monitored server performance and made software update recommendations
Addressed and sought to resolve user issues in a timely manner.
Coordinated with other team members to install servers.
Performed regular security checks.
Ensured the smooth operation of Exchange servers.
Resolved issues regarding Exchange email platforms.
Installed and updated software as necessary.
Active Directory Administrator
Administered DNS, DHCP and WINS.
Configured Group Policy Objects to create a secure Windows Infrastructure.
Provided third level help desk support for problems relating to Active Directory.
Created user ID\'s, roles, groups OU\'s etc.
Created and maintained email addresses and distribution lists in MS Exchange.

Exchange Server 2013 Server installation, configuration and maintenance.
Scroll-out Spam Server installation, configuration and maintenance .
Central Syslog Server installation and configuration, which collect all logs of network, windows based and Linux based devices.
To Work IOT (Internet of things ) DEVELOPER / ENGINEER on innovative and value creating Products.
POS System/ Server Application Configuration & Support.
Active Directory/DNS/DHCP/Terminal Services/VMware Esxi.
Responsible for Antivirus Installation & Trouble Shooting.
Software evaluation, updates and administration.
Supervising and assisting users in PC operations and standard applications.
Maintenance of hardware inventory.
Taking & Restoring of System Images.
Responsible for data storage, data back-up, surveillance.
Operating System Installation & Maintenance (Win Xp, Vista, Win 7 , Win8 , Win8.1 , server 2003, Server 2008R2, Server 2012 & 2012 R2)
Analyze problems, develop creative solutions.
Network Troubleshooting (Wi-Fi/Lan).
User End Support.
Printer Installation & Sharing.
Solve Hardware’s related issues.
Microsoft Outlook Configuration/Thunder Bird Configurations/Lotus Domino Configurations for end users.
Maintaining Backup of backend support Data.
Development of Computer Systems/Networks.
Courtesy & Communication Skills.
Analysis of Daily Activities.
Conducting surveys as per the requirements.
Identifying and solutions of problems.
Outbound calls.
Project a professional company image through phone interaction.
Provide customers with product and service information.

ITIL ITSM 20000-1 Certification Documentation

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs
diagnostic programs, isolates problem, and determines and implements solution.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Write training manuals.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks
(WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur

Organize, maintain and manage class systems in proper working condition.
Teach students and learners to use computers.
Design and develop appropriate computer instructional material.
Manage and monitor student behavior.
Initiate and implement systems, procedures and other student management issues.
Develop and implement lesson plans and classroom activities in consistent with the student management issues.
Conduct group training sessions.
Determine and troubleshoot technology services for staff.
Coordinate and collaborate with lead teacher, principal and instructional coaches.
Integrate special lesson plans with core academic curriculum
Person must develop rapport with students in the classroom setting.
Effective oral and written communication skills.
Maintain professional demeanor and ethics at all times.
Experience working with pre-college programs and secondary-level student preferred.
Experience working in computer labs and with assisting patrons with computer usage preferred.
Design, facilitate, and teach the computer instruction component.
Prepare execute lesson plans, assigning tasks, and evaluating student work and progress.
Develop course syllabus, assess, supervise, and motivate high school

I have the following Roles and Responsibilites:

Keeping log books and traces for jobs or events that take place in the systems.
Assisting programmers and technical staffs.
Checking for existence of viruses and upgrading and updating systems to improve working.
Will be in control of new equipment orders.
Systematizing and preserving disks and files
Developing good communication skills that are essential to express technical issues to a person who is non-technical.
Operate a number of computer systems, fix problems that may arise in routine work.
Following operation of the computer on daily basis.
Opening / closing/ modifying accounts on computer include scrutinizing of signatures accordingly authorized by official.
Add / delete/ modify records.
Generate and print interest and service charges reports.
Print registers / scrolls and balances these reports with sums and balance them.
Taking calls from customers complaining of computer system issues and diagnosing the problems.
Maintaining database.
Making necessary changes along the way.
May also be responsible to store items that are related to computers such as disks, files etc.
Monitor use of computers for others. This may relate to supervising or security reasons.
Set computer control to a specific duty that can be included in their duties.
At times checking and altering computer controls.