概要

POSITION TITLE: FRONT DESK AGENT / ASSISTANT

REPORTS TO : Front office manager

POSITION SUMMARY:

Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.

Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.




GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:

Register guests and assigns rooms. Accommodates special requests whenever possible.

Assists in preregistration and blocking of rooms for reservations.

Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

Understands room status and room status tracking.

Knows room locations, types of rooms available, and room rates.

Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

Knows the location and types of available rooms as well as the activities and services of the property.
Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.

Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
File room keys ( only for manual room key hotels)

Knows how to use front office equipment.

Process guest check-outs.

Performing cashier related functions like pos

项目

SKILS DEVOLP MENT COUNCIL

工作经历

公司标识
FRONT DESK DUTY MANAGER
MAISONETTE HOTEL
Jul 2014 - May 2016 | Lahore, Pakistan

• Greet guests and patrons as they arrive
• Ask if guests have a prior booking
• Manage the registration process
• Ask for identification and ensure that the provided credentials are accurate
• Handle guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls and provide information and transfer calls
• Manage accurate accounting of all rooms
• Provide guests with room keys and call for bellboys
• Take reservations over the telephone, through emails and in person
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
• Refer guests to appropriate departments to resolve complaints or provide suggestions
• Compute bills and take payments
• Provide guests with directions around the hotel
• Contact housekeeping and maintenance departments when a problem is reported
• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

学历

Pakistan Institute of Fashion and Design (PIFD)
学士, 艺术学士, ARTS‎
ARTS
等级 D+
2012

技能

熟练 Administrative Assistance
熟练 Appointment Scheduling
中级 Bike Riding
初学者 Business Development Process
熟练 Cash Handling
初学者 Client Relationship
初学者 Commercial Real Estate Knowledge
初学者 Computer It
初学者 Computer Knowledge
熟练 Cooordination Skills
熟练 Coordination
初学者 Customer Relation Management
熟练 Customer Service Systems
初学者 Data Entry
初学者 Data Management
初学者 Database Impact
初学者 Direct Sales
熟练 Evaluation Skills
熟练 Executive Appointments Scheduling
熟练 Front Office Support
熟练 Guest Service Management
熟练 Handling Assignments
熟练 Hotel Asset Management
初学者 hotel managment
熟练 Korean Teaching
熟练 Legal Affairs Management
熟练 Monitoring Analysis
熟练 Office Support
熟练 Receptionist Work
熟练 Record Keeping1
初学者 Relationship Management
熟练 Report Writing Skills
熟练 Restaurant Manager
熟练 Roster Management
中级 Safe Driving
熟练 SPSS
中级 Transportation
熟练 مهام موظف الاستقبال
熟练 Written Oral and Communication

语言

熟练 英语