概要

I bring along nearly 15 years of experience in Business Development, Human Resource Management, Branch Operations, & Client Relationship Management. Professional record demonstrates hands on exposure in spearheading entire HR Operations inclusive of organizational development, idea generation, background verification, payroll management, statutory compliance, HR Audits, vendor management, etc..

My key skills include Resource Optimization, Manpower Leadership, Strategic Planning, Branch Administration, Business Development, Operational Excellence, Policy Formulation, Risk Management, Client Relationship Management, Sales & Marketing, Business Development, Branch Banking, Staff Development & Retention, Strategic Business Planning, Service Quality, Performance Management, Rewards & Recognition, Employee Welfare & Engagement and Training & Development

At present, I am associated with Summit Bank Limited, Islamabad-Pakistan as Resident Vice-President where I am responsible for creating lean and low cost processes for efficient delivery resulting in a high level of customer satisfaction and low TAT as well as liaising with management for evolving strategic vision, driving change, infusing new ideas and taking product business performance & productivity to the next level. Actively involved in leading the entire branch operations right from launch including services, timelines, cost targets, pricing, business case and go-to-market strategy.
During my carrier progression I have received several recognition. My professional background and great exposure of leveraging business, creating product solutions and turning around new initiatives into profit-making venture coupled with an excellent track record makes me an ideal candidate for this job. Also, I would welcome a discussion regarding opportunities with your organization that fit my background.

项目

Flood relief program by The HSBC:
Earthquake victims’ relief project by UBIP:
Establishment of Sales HUB in North Region
Projects regarding SLAs and SOPs:

工作经历

公司标识
Senior Vice President / Regional Cluster Head
Summit Bank Limited
Apr 2011 - 代表 | Islamabad, Pakistan


â€Ã‚¢ Ensured 100% Customer Satisfaction; introduced new channels and processes, initially on experimental basis in the North Region of Islamabad, for the Summit Bank Clients to provide them easy excess to Bank’s procedures & problem solutions, based on timely and rapid response
â€Ã‚¢ Increased 300% deposits & monitored numbers of current account since mid 2013 till end of 2016; increased FC Account Numbers and Deposits by 270% and TDR Share by 700 % since Mid-2013 till end of 2016; proved channels and process flows to be a huge success in the North Region
â€Ã‚¢ Entrusted with the duty of recruiting various critical positions in Retail Branch Banking using OPQ; executed Performance Management System for all employees in Retail Banking Group in NCR (employee strength – 3900)
â€Ã‚¢ Organized & conducted recruitment for a new entry level band (Junior Officers) at various locations in the East Zone
â€Ã‚¢ Integral part of employee/ management team that brought the company to ISO 9000 certification; introduced & administration of Apprentice Program; implemented Coop program for Engineers with RIT
â€Ã‚¢ Managed training for all employees, including NYS apprentice program, safety, Six Sigma, etc
â€Ã‚¢ Assisted in the process of restructuring the compensation structure (including introduction of Performance allowance, Professional allowance, Medical allowance, Conveyance allowance, Outstation allowance, PF & ESI)
â€Ã‚¢ Implemented performance management system for continuous performance evaluation; performed gap analysis through such evaluations and arranged for skills enhancement through trainings & workshops

公司标识
Regional Sales Manager
HSBC BANK
Sep 2007 - Dec 2010 | Islamabad, Pakistan

• Led 8 Teams of 250+ DSAs (TPE) each team, with 6 Product Specialist (FTE), 5 Sales Managers (FTE) along with a complete Processing Unit of 10 – 12 Processors & a Unit Head Processor, to run the day-to-day operations
• Achieved Sales Numbers & Targets, including ETE monitoring of Process Flows of The HSBC-PL/CC Applications through effective training sessions & reduced labor cost from approx. 17% to just 6% through scheduling techniques
• Defined new process flows along with their respective checklist for smooth operations especially for the HSBC-Personal Loan and Credit Card Clients, to provide them with a flawless & hassle-free approach to their needs & requirements, along with the highest level of expectations in service quality requirements
• Introduced new internal service quality measures for the HSBC-PL clients. sales trend analysis, setting goals & objectives for the betterment of services & 100% utilization of personal skills on individual basis for the employees
• Planning business development for every year with the help of standardized analytical tools by analyzing the historical sales trends; increased sales of around 27.5% in 2008 & 2009 in HSBC

公司标识
Relationship Manager - North
Standard Chartered Bank (Pakistan)
May 2005 - Sep 2007 | Islamabad, Pakistan

• Planned business development for 1 year by analyzing the historical sales trends, keeping in view the current fluctuation in the financial market of Pakistan and its direct concerns, especially in consumer/ investment banking & with the help of standardized analytical tools; increased AMEX Corporate Cards Business CIF, of around 15% was made since April 2006 in the north region
• Developed the business with new acquisitions of 5 multi-national companies in the 1st month of joining as a Relationship Manager with Standard Chartered Bank Pakistan Limited
• Established more effective & smooth process flows for resolving The Corporate Client’s day-to-day queries & issues; maintained portfolio of companies on our panel
• Increased market share from 35% to 59% (number increased from 742 to 1000+) in the North Region-Islamabad, since Jan’06 till Jun’07, with number of multi-national companies, emerging on the panel, as preferred clients
• Consistently worked on areas to increase the customer base in order to achieve the targeted market share of more than 50% in the Islamabad Region (North-Region)

公司标识
Direct Sales Consultant
Union Bank Limited
May 2005 - May 2006 | Islamabad, Pakistan

• Determined and met customer needs by delivering the right advice and solutions.
• Developed excellent relationship with clients, organized sales visits, attended trade exhibitions, conferences and meetings, and negotiated contracts and packages.
• Established new business, retained records, revised sales performance and achieved monthly or annual targets

学历

Al-Khair University
硕士, , Masters in Business Administration‎
Human Resource Management
CGPA 3.3/4
2005
University of the Punjab
学士, 艺术学士, BA‎
Journalism
等级 B
2003
Al-Khair University
学士, 工商管理学士学位, BBA‎
Business Management
所占比重 80%
2002
F G College for Boys, H-9, Islamabad
中级/A级, , F.Sc Pre-Engineering‎
所占比重 65%
1995
Beaconhouse Public School, Islamabad
大学入学/0级, , Matric in Science‎
所占比重 65%
1993

技能

熟练 Ability to quickly adapt to change
熟练 Accuracy and Attention to Detail.
熟练 Communications Skills.
熟练 Experience with creating a marketing campaign
熟练 Experience with online marketing
熟练 Strong analytical and project management
熟练 Strong Creative
熟练 Strong creative outlook
熟练 Written and Verbal Communication.
熟练 able to think outside of the box
熟练 Business Networking
熟练 competitive
熟练 Distribution Management
中级 Distribution Network
熟练 hardworking
熟练 MARKETING EVENT PLANNING
熟练 Marketing the book.
熟练 Narrative Developing
熟练 strong sales closing skills.
熟练 360 Campaigns
熟练 Ability to demonstrate initiative
熟练 Ability to demonstrate initiative & work well
熟练 Ability to plan and work within agreed time
熟练 Ability to plan and work within agreed timeframes
熟练 Ability to understand and generate budgets
熟练 Accounts Administration
熟练 American Accent
熟练 AML
熟练 Analytical Skills
熟练 B2B Manager Marketing
熟练 Branch Administration
熟练 Branch Operations Management
熟练 Branch Support.
熟练 British Accecnt
中级 BTL Activations
熟练 Building Relationships
熟练 Business Analysis
熟练 Business Development Process
熟练 Business Development Strategies
熟练 Business Dnvelopment
熟练 Business Problems Analysis
熟练 Business Research
熟练 Call Center Development
熟练 Campaign Management
熟练 Campaign Planning
初学者 Canada
熟练 Channel Developer
熟练 Client Followup
熟练 Client Attraction
熟练 Coaching

语言

中级 旁遮普语
中级 阿拉伯语
熟练 乌尔都语
熟练 英语

Hassan Ashfaq 联系人

Umair Yaqoob
Secure Logistics Group Pvt. Ltd.
Syed Jawad Ali Ali Shah
Alkhidmat Foundation
Shafqat Bano
Mavericks Solutions
Riaz Ahmad
Al fazal Restaurant – Wapda town, Lahore
Muhammad Ali Raza
Silk Bank Limited.