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概要
I am a fresh graduate like to work in a well known organization to polish my skills and groom my career.
项目
工作经历
PAF Customer Service Representative and Telecommunication Operator
Ø Organized Customer files record and data for information purposes.
Ø Created Excel spreadsheet to track Customer Data.
Ø Provide Operator assistance to incoming callers by answering, directing and transferring calls.
Ø Delivery of excellent customer service to ensure customers satisfaction and resolve inquires.
Ø Build and maintain business relationship with customers by providing prompt and accurate service.
Ø Ensure all complaints are handled within FHS guidelines and timescales.
Ø Manage the process relating to customer complaints and/or disputes.
Ø Dealing with PAF Employees related to End Service Benefit (ESB).
Ø Working with FHSAVC Finance Department assisting them in managing, maintaining and updating member’s accounts and record.
Ø Working on Fazaia Estate Management System FEMS.
