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概要
9 years experience as a part of YUM Brand's Restaurant Management Team in the different KFC OUTLETS across London-United Kingdom, with emphasis on improving efficiency, productivity, profits and organizational consistency.
项目
工作经历
Restaurant General Manager
• Achieving sales and profit goals by making sure that the customers are served hot food and within a limited time.
• Ensure Health & Safety and Food Safety measures are implemented across the board.
• In-charge of the daily operations of the restaurant. Ensure enough staff for the shift, sufficient stock of food and make sure that the equipment are functioning properly. Decide the opening and closing hours of the restaurant depending on the flow of customers.
• Interviewing and hiring aspirants and make sure that they have good work ethics and can be an asset to the company.
• Overseeing the training of employee. Discuss and agree upon the objective of the meeting with Team: to create a performance development plan.
• Deal with complaints from the customers.
Assistant Restaurant General Manager
• Manage the restaurant in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profit.
• Ensure that controls and procedures are implemented on each shift under their control to protect the security of employees and company funds.
• Coordinate the effective recruitment and selection of team members using company systems.
• Forecast and schedule management and team member labour within budget. Ensure tasks are only undertaken by those employees certified to perform them.
• Enabling the team to deliver fantastic products and outstanding restaurant cleanliness.
• Assisting the Restaurant Manager to develop your team and provide development & training.
