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概要
Five years experience in a resident hotel as Receptionist.
Three years experience in a telecom company Paktel as CRM.
One year experience in a telecom company Zong as CSR.
项目
工作经历
Receptionist Cum Customer Service Representative
• Attract potential customers by answering product and service questions; suggesting information about other products and services.
• Open customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Reception Clerk
• Received guests on arrival with a friendly manner.
• Entered complete details into the computer.
• Efficiently deal with check-out of guests.
• Deal with advanced reservations, took bookings and fulfilled particular requirements.
• Operated the switchboard, messages and inquiries in a disciplined manner.
• Posted all transactions to make sure that all bills are kept up-to-date.
• Prepared the cash for bank delivery and ensured that all floats are accurate at the end of shift.
Customer Service Representative
• Attract potential customers by answering product and service questions; suggesting information about other products and services.
• Open customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Customer Service Representative
• Attract potential customers by answering product and service questions; suggesting information about other products and services.
• Open customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
