Managed end to end operations flow, ensured smooth operations from Outbound, picking,processing & shipping in line with strategic targets.
Track and report problems that are faced by Outbound, Inventory & Inbound teams on daily basis.
Ensuring orders are being dispatched from WMS consistently and timely, and picked andprocessed on company\'s given time.
Ensuring that the SLAs are meet on company\'s given time and no orders will be breached bycompany\'s given cut off time every day.
Set long-term goals and monitored day to day warehouse operations.
Trained new employees on company and safety standards.
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Oversaw and motivated a team of 20 employees in warehouse to increase efficiency by 25.
Daily communication with other departments like Customer Support, DEX and other 3PL\'s forsmooth operations and timely delivery of the packages.
Daily meetup with the Inventory and Inbound teams in order to clear the pending orders/items that are stuck on WMS.
Ensuring that 5s will be maintained in Outbound department.

 
Ensuring smooth operations in line with strategic targets
Track and report problems that are faced by the store operations team on daily metrics.
Ensuring orders are being dispatched from the retail sites consistently and timely, and picked and packed by the store operations team in the company’s given target time.
Partnering with the Delivery Operations team to execute rider onboarding and performance management.


Looking after riders issues which they are facing on the route and with the customer’s order.
 Looking after warehouse infrastructure and timely reporting to the infrastructure team if there needs to be an improvement in the warehouse.
 Looking after the monthly payroll of the store operations team and partnering up with the third party as well.
Looking after the warehouse supplies and ensuring that the procurement demand is maintained on time.
Partnering up with the other warehouse’s operations lead weekly to exchange ideas for better order accuracy and better warehouse performance.
Partnering up with the vendors and decentralized team to ensure the better quality products are delivered to the customers.
Looking after customer complaints with the support of the Customer Support department and solving their complaint on time.

·         Overseeing open reject / reject and rescheduled parcels and checking attempt of the parcels before entering data into Google Sheets.
·         Deal with the customer enquiries; making calls and emails for the confirmation of the parcels received by the customers.
·         Ensuring that the Delivery Heroes attempted all the parcels on the route by calling the customers and update his sheet on the route.
·         Solve problems of the Delivery Heroes which they faced on the route.
·         Working with the Fleet Supervisor to clear the backlog and timely remove the attempted parcels due to completion of the attempts.
·         Working with the Cash Department in order to finalize the parcels report at the end of the day and send it to Head Office Karachi.

Responsible for meeting and exceeding distribution sales targets.
Cultivating new customer opportunities and strengthening existing customer partnerships.
Managing orders from buyer approval to bulk shipment and ensuring timely deliveries.
Direct, coordinate, and review activities with internal counterparties to ensure Service quality to customers.
Prepare and deliver appropriate presentations on products/ services.
Collaborate with the team to achieve better results.
Maintaining Reports on a daily basis.
Support management in launching new services & products.

• Schedule and coordinate meetings, appointments and travel arrangements for unit managers.
• Maintain work orders.
• Maintain attendance and leave record.
• Maintain staff record and personal files.
• Oversee the administration of program files and relevant documents, including the filling of documents, physically and electronically
• Perform other logistical and administrative tasks within the program’s scope of activities, as instructed by management.

• Consult with customers to evaluate needs and determine best options.
• Dealt with foreign customers.
• Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns.
• Document customer complaints and how they were resolved for future reference.
• Performed tasks assigned by manager.

⦁ Solve billing problems and handled customer inquiries.
⦁ Responsible for balanced cash draw at close of the shift.
⦁ Collect cash from the retailers and wholesalers.
⦁ Prepared voucher/ receipts/ sales invoice after closing the orders with the customers.