Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.

Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.

Held weekly meetings with CEO, VP Sales of different regions and CMO to identify techniques to overcome sales obstacles.

Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.

Reviewed daily requirements and forecasts and delegated work for optimal coverage.

Provided continued maintenance and development of bug fixes and patch sets for existing web applications.

Hired, trained and mentored staff to maximize effectiveness.

Distributed individual assignments to team members and monitored progress against production timetables.

Mentored junior team members on protocols and procedures of each station to maximize contributions.

Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.

Designed strategic plan for component development practices to support future projects.

Engaged end users and answered questions via email, phone, website live chat and in forums.

Built and provided basic end-user troubleshooting and desktop support on IPTV and routers.

Collaborated with vendors to locate replacement components and resolve advanced problems.

Increased sales by educating prospects on benefits of products and services in comparison to competitors.

Documented all transactions and support interactions in system for future reference and addition to knowledge base.

Resolved issues with systems, hardware and telephones quickly and accurately.

Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.

Evaluated and responded to incoming sales leads and requests for technical support assistance.

Displayed excellent sales skills and understanding of such skills.

Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.

Recorded contact information of customers and potential customers.

Assisted with training and orientation of new employees.

Provided information about available products and services including membership details and purchase advantages.

Set up appointments with interested customers according to schedule availability.

Answered inbound telephone calls from interested customers.

Escalated concerns or problem calls to management staff.

Trained and mentored new telemarketers on best practices, communication strategies and performance standards.

Troubleshot any issues and escalated issues to proper department.