概要

Senior CSR:


A customer-focused individual who is acknowledged for talents in inspiring coworkers to excel in a challenging workload. Excellent communication and organizational skills coupled with strong work ethics aimed at projecting a positive company image. Expert in delivering consistent customer service to ensure client satisfaction and service improvement.


HIGHLIGHTS:



  • Track record of handling customer inquiries following established service policies and procedures.

  • Able to depersonalize self from the customer while providing the highest level of high customer service.

  • Well-versed in resolving conflicts by understanding problems clearly and finding possible solutions through creative thinking.


 CORE COMPETENCIES:



  • Client account management

  • Customer-satisfaction

  • Information analysis

  • Product demonstration

  • Quality control

  • Customer relationship management

  • MS Word, Excel, PowerPoint

  • Customer account creation


Professional Web-Portfolio:



  • URL: https://farrukhmushtaq46.wixsite.com/mysite


 


 

项目

Telenor Pakistan

工作经历

公司标识
Senior CSR & Digital Marketer
@Abacus Consulting
Feb 2017 - 代表 | Lahore, Pakistan

As a senior CSR currently performing below listed responsibilities, tasks & operations:

1. Leading and Managing People
2. Provide clear purpose and direction to the assigned team
3. Understand and communicate measurable performance objectives
4. Supervise and allocate work to team members
5. Communicate clearly and succinctly
6. Support team members through on-the-job training
7. Resolve problems and conflicts positively
8. Lead and Manage people in line with appropriate University and Faculty procedures
9. Create a supportive, inclusive environment within the team

Handling Management Handling Tasks:

1. Coaching
2. Planning
3. Change Agent
4. Forecasting the Future
5. Motivating Employees
6. Organizing & Staffing

公司标识
Senior Lecturer
Elite Science Academy
Jan 2015 - 代表 | Lahore, Pakistan

Committed Computer Science Teacher inspiring and motivating students by providing a thorough understanding of a variety of computer concepts. Adept at explaining sometimes complex concepts in an easy-to-understand manner. Specialize in effective communications with students faculty and dept. heads.

Teaching Handling Tasks:

​1. Lesson planning
2. Preparation
3. Research
4. Contact/teaching time with pupils
5. Monitoring & Manage the Student Progress reports

公司标识
Assistant Supervisor
Cakes and Bakers
Jan 2014 - Jul 2016 | Lahore, Pakistan

Bakery assistant responsibilities and duties. ... Sell bread, cakes, donuts and pastries and other bakery products to customers. Maintain the bakery premises in a clean and neat manner. Ensure the correct weighing and packaging of bakery products. Assist and support the bakery manager in managing and serving customers.

Supervisor Skills Handling Tasks:

1. Ability to take ownership
2. Effective planning
3. Confident decision making
4. Ability to act quickly
5. Good communication skills

学历

Government Islamia Arts/Commerce College
中级/A级, 计算机科学学生, Intermediate‎
Computer Science
所占比重 60%
2016

技能

2 年 Ability To Use Positive Language
2 年 Attentiveness
3 年 Basic understanding of Internet
少于一年Business Development
少于一年Client Contact
少于一年Communication
少于一年Communication Development
少于一年Customer Care
少于一年Customer Communication
少于一年Digital Marketing Experience
2 年 Excellent Communication Skills & Writing skills
少于一年Fluent in English
少于一年International Business Exposure
少于一年Internet Browsing
少于一年Market Development
少于一年Microsoft Office
少于一年New Business Development
2 年 Patience
2 年 Time Management

语言

中级 旁遮普语
熟练 英语
熟练 乌尔都语