概要

I am currently working as a Customer Services Executive North Region in Interwood Mobel (Pvt) Ltd. Responsible for all complaints internal and external resolution and their handling islamabad Rawalpindi and Peshawar showrooms clients queries/complaints.
Having more than 6 years professional experience in Customer care/Customer services and operations.
Eagrly looking for an exciting opportunity where I can utilize my skills.

工作经历

公司标识
Customer Services Executive
Interwood Mobel (Pvt) Ltd
Aug 2020 - 代表 | Islamabad, Pakistan

Working as a Customer Service Executive North Region
Responsible for customer queries of 4 showrooms i.e. I-9, DHA, Golra and Hayatabad Peshawar
Answering customers emails responding the queries.
Escalating the customer complaints to the complaint deptt. And resolving them with throughout follow up.
Providing Aftersales services.
Maintaining and handling the team of 10 subordinates.

公司标识
Team Coordinator/ Sr. Phone Banking Officer
United Bank Limited (UBL)
Dec 2018 - Jul 2020 | Islamabad, Pakistan

Answering inbound calls maintain the customers account privacy intact
Resolving customers queries regarding account maintain regarding their debit cards, and bank statements.
Supporting the backend operations regarding other banks product like credit cards, personal loans, Auto loans, home financing etc.
Keep abreast with the latest information with respect to the products, policies and procedures for effective customer handling
Provide feedback to the management on issues and challenges with respect to the job and suggest solutions
Ensure self and team participation in team meetings, Daily Clinics, CTP and other learning forums
Perform other duties / special tasks as assigned by Floor Management
Ensure team is aware of companys policies & procedures and code of conduct
Ensure careful handling of all resources provided to the team (headgear, System etc.)

公司标识
Team Coordinator
Jazz
Aug 2013 - Aug 2016 | Islamabad, Pakistan

Manage and support people in terms of employee performance / documentation / conflict management
Manage and handle a team of 15 to 18 CCRs and achieve KPIs for qualitative & quantitative targets as assigned
Conduct one on one coaching/appreciation session with each team member and provide positive/constructive feedback.
Investigate and follow up on performance improvements plan of team members and provide effective coaching/guidance during PIP.
Keep abreast with the latest information with respect to the products, policies and procedures for effective customer handling
Provide feedback to the management on issues and challenges with respect to the job and suggest solutions
Ensure self and team participation in team meetings, Daily Clinics, CTP and other learning forums.

学历

Sarhad University of Sciences and Information Technology Islamabad
硕士, MSc, ‎
Physical Health And Education
2020
Allama Iqbal Open University (AIOU)
硕士, 科学硕士学位, MSC ECONOMICS‎
MICROECONOMICS, MACROECONOMICS, MATHEMATICS FOR ECONOMICS
所占比重 50%
2017
South Valley University
学士, 贸易学士, ‎
Commerce
2010
College of Medical technology PIMS Islamabad
中级/A级, , ‎
Medical Technology
2006

技能

熟练 Corporate Sales Presentations
熟练 Curriculum Assesment
熟练 Customer Analysis
熟练 Customer Service Management
熟练 Microsoft Excel
熟练 Ophthalmologist
熟练 Sales Planning
熟练 Team Management

语言

熟练 旁遮普语
熟练 乌尔都语
熟练 英语