Manage multi-functional team
To ensure timely work Dispersal
Identify all issues in teams and provide continuous support to all members according to operating standards
Manage effective working of production personnel and prepare effective production schedules and ensure compliance with all company policies
Coordinate with equipment and process teams, ensuring compliance with all protocols and maintaining quality
Prepare vacation schedules for all employees, maintaining continuous production
Ensure daily and monthly targets are being achieved
Develop and maintain effective relations with all company employees at various levels of the organization
Manage all people-related queries.
Ensure staff training based on product/skills to increase client satisfaction
To ensure the creation and implementation of SOPs for smooth operations
To provide Quality is being delivered as per requirement
Ensure daily shift highlights are being shared with management
To ensure staff KPIs are being dispersed timely
Daily and monthly client coordination
Ensure all Teams are conducting Huddles/Refreshers to increase accuracy and quality
To ensure teams are motivated and encouraged by introducing new ideas of motivational activities.

Manage multi-functional team
To ensure timely work Dispersal
Identify all issues in teams and provide continuous support to all members according to operating standards
Manage effective working of production personnel and prepare effective production schedules and ensure compliance with all company policies
Coordinate with equipment and process teams, ensuring compliance with all protocols and maintaining quality
Prepare vacation schedules for all employees, maintaining continuous production
Ensure daily and monthly targets are being achieved
Develop and maintain effective relations with all company employees at various levels of the organization
Manage all people-related queries.
Ensure staff training based on product/skills to increase client satisfaction
To ensure the creation and implementation of SOPs for smooth operations
To ensure quality is being delivered as per requirement
Ensure daily shift highlights are being shared with management
To ensure staff KPIs are being dispersed timely
Daily and monthly client coordination
Ensure all Teams are conducting Huddles/Refreshers to increase accuracy and quality
To ensure teams are motivated and encouraged by introducing new ideas of motivational activities.

Web development based on HTML, PHP, Bootstrap and WordPress
UI & UX designing
Web hosting
Maintain other websites associated with TCS
Coordinate with Norwegian clients on weekly basis
Prepare and present MBRs to internal and external management on weekly and monthly basis
Meet all deadlines without exceptions
Create and design graphical elements using Adobe Photoshop and illustrator
Content writing
Content gathering
Maintain git repository for version control

Work Responsibilities:

Carrying out the backend tasks/activities assigned on daily basis for Telenor Digital (Norway) and MCP (Norway).

Handle all incoming customer inquiries & complaints via phone, email, SMS and Chat with utmost professionalism and to ensure high quality customer service is provided always.

Escalate any urgent /critical issues or problems to management/client on timely basis.

Maintain confidentiality of the organization and customer’s data.

Keep yourself up-to-date with all the latest information on the company’s product, services, marketing plans, procedures, and of any changes in policies and standard procedures, so as to ensure that the related information is being communicated to our customers with accuracy, and in a consistent and concise manner.

Responsible for achieving high customer satisfaction through high quality service delivery & Operational efficiency within a unit.

Perform all backend VAS activities for Enterprise Business and Corporate customers for the DiGi Malaysia.
Responsible for taking care of Enterprise Business activations of corporate client for DiGi Malaysia.
Maintain strong follow up on the escalated matters till the resolution.
Analyze and report stats with management as and when required.
Contribute to manage team objectives through team work.
Responsible for meeting all targets/KPI’s on daily basis as set by the Department.
A strict compliance to all team meetings on team building/Motivational exercises on periodic basis.
Delivery high quality and compliance in conducting back office processes for international clients.

• Administer assigned contracts and provide administrative support required in the preparation of construction and maintenance contracts.
• Maintain the general filing system and file all correspondence.
• Conduct special studies or research to solve customer service problems.
• Participate in the preparation and administration of program budgets for assigned area; submit budget recommendations; monitor expenditures.
• Assist in the selection of outside consultants and contractors; negotiate consultant contracts; monitor consultant work and progress of projects and disbursements of payments.
• Compile engineering and other data for use by other staff members.
• Assist in the review and preparation of engineering plans, specifications, cost estimates, and reports.
• Answer questions and inquiries from the public, architects, builders, engineering staff, public works department employees, and other city departments; perform field inspections as necessary to resolve questions and code interpretations.
• Assist in the preparation and issuance of requests for proposals and contracts to consultants and contractors.