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概要
I have five years of varied experience in the financial services sector, with expertise in customer service, back office operations, and communication. I hold a BBA (Hons) degree from Shah Abdul Latif University, which I completed in January 2018, and which gave me a solid background in business administration.At Advans Pakistan Microfinance Bank Ltd, I worked as a Customer Service Officer and handled customer inquiries and complaints effectively and professionally. This role enhanced my communication skills and taught me how to deliver excellent customer service. I also interned at Khushhali Microfinance Bank Ltd and Engro Fertilizer Limited, where I learned about the banking industry and its operations and procedures. I gained practical experience in working in diverse and dynamic settings. As a Back Office Officer at Advans Pakistan Microfinance Bank Ltd, I maintained records, managed transactions, and coordinated with different departments. I am proficient in MS Excel, MS Outlook, MS PowerPoint, and MS Word, and can use them to manage data and improve processes. I am detail-oriented, proactive, and always aim for high-quality work. I can learn quickly, adapt to changing situations, and perform well under pressure. I am currently employed as Customer Service Officer at Bank Islami Pakistan Limited.
工作经历
Customer Service Officer
I am responsible for
Cash handling.
One touch banking.
Outward clearing.
ATM replenishment/Reconciliation.
CIF creation/Maintenance.
Account opening/Maintenance.
Screening customers data/ Performing KYC.
Pay Order Issuance .
Processing Remittances.
Bills collection at 1 Link platform.
Fees collection at Cash Management BankIslami CBS.
Cheque book/ATM Card Request processing/Activation.
Back Office Officer
I was responsible for:
Opening new accounts and verifying customers identity and eligibility using the bank system and policies.
Performing data quality checks and errors rectification for the data entered by the branches and other departments.
Posting and supervising GL and other financial transactions and reconciling the accounts and balances.
Monitoring centralized cheque clearing at inward at head office and outward at branch and verifying, clearing and handling cheques.
Placing cheque book orders to vendor and reconciling and reporting monthly data to finance department.
Handling loan insurance claims and reporting monthly data for insurance enrollment to vendor.
Reconciling and reporting daily and monthly data for alternate delivery channels.
Regularizing and verifying withholding tax deductions with FBR and posting and reversing entries related to taxation.
Managing branches stationery inventory and ordering stationery from vendors when needed.
Preparing and submitting various reports to finance department and vendors monthly and annually, such as financial statements, budgets, forecasts, reconciliations, commissions, invoices, etc.
Performing monthly tasdeeq of customer data with SBP eCIB database and loading customer data into eCIB system.
Monitoring gold auctions for defaulted gold loans and ensuring compliance with bank\\\'s policies and regulations.
Preparing all types of vouchers for recording transactions and ensuring proper authorization, stamping and filing.
Preparing requisitions for payments and expenses and cross-checking invoices with payments and expenses to ensure accuracy.
Maintaining filing records of all documents, vouchers, reports, etc.
Customer Services Officer
as a customer service officer, I have a range of responsibilities that involve dealing with customers and their complaints, as well as ensuring compliance with anti-money laundering and credit information bureau regulations. Some of the tasks that I perform on a regular basis are:
Updating customer know-your-customer (KYC) documents and information in the system, as well as maintaining hard copies of the relevant records.
Updating customer data in the management information system (MIS), such as Orbit and CRM, to keep track of customer interactions and transactions.
Processing loan applications and disbursements, which involves analyzing and verifying customer data, creating and activating customer accounts, and creating chequebook orders in the core banking system.
Handling customer complaints in a professional and courteous manner, following the standard operating procedures and escalating the issues to the relevant authorities when necessary.
Acting as the operations manager (OM) in the absence of the branch OM, which requires overseeing the daily operations of the branch and supervising the staff.
Internee
Land Documents verification.
Searching Land Data on PLRA & Sindh Revenue Websites.
Maintaining Excel Sheet of work.
Internee
Got Basic Knowledge of Branch Structure & Functions.
Got Idea Basic of Account & Cheque Types.
Asisted Operations Staff.
