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概要
I am a highly accomplished Professional with more than eight years’ experience in streamlining and automating business processes to strategically drive cross-functional efforts and achieve optimum success in fast-paced environment. Proven track record of automating Billing System for Nayatel which increased 50% efficiency, led a team of 8 executives to reduce the walk-in customer inflow, from 11800 to 6100 in a span of 6 months due to the promotional campaign that was implemented (49% reduction). Successfully implemented a systematic courier and four different SOPs. Won the idea generation award, employ of the quarter twice in a single year. Known for building synergies between teams, vendors, clients, and other stakeholders focusing on operational readiness, customer service, facilitating insights, and driving improvements to deliver customer experience. Leverages multiple data sources to provide data-driven analysis and recommendations. Drives strategic and collaborative discussions with stakeholders to ensure operational preparedness for product development, launch, and customization.
My key skills includes Team Management, Customer Service & Support, Sales Life Cycle, Marketing, Upselling, Customer Queries, Team Lead, Floor Manager • IT Skills: MS Office, Social Media Marketing and Digital Spehere
My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such I would welcome a discussion regarding opportunities with your organization that fit my background.
项目
工作经历
Manager Customer Support
Working as a customer support manager.Preparing daily reports and analytics.Tracking premium of different carriers. Customer service automation Handling of Customer service team Designing social media posts. Handling social media pages Successfully running multiple campaigns on Facebook Managing inbound and outbound calls Directing and managing customer retention Daily call log tracking
Client Associate
Handling clients
Outsourced to work as a US remote employee
Quotation for different policies
Multiple carriers and agencies
Business writing
Multiple communication Training.
Management Executive
Serve as Floor manager under reporting directly to the manager of the revenue department and vice president of the finance side of Nayatel and directing a team of seven executives
Exercise hands-on approach and effective controls to recover pending dues from locked accounts of customers; also prepare monthly incentives and monthly customer inflow reports.
Handled evolving challenges related with the automation of the daily cash reporting system and the initial payment system.
Corporate Support Executive
Got an FTP (fast track promotion) in just 9 months due to strong performance; handled major client of Nayatel Pvt limited, actively helping out their corporate clients with billing-related issues.
Designed, devised and executed a new payment method for Cheques received through TCS and other voucher delivery services, articulated and implemented SOP for different payment cheques.
Achieved lesson learned award, also received almost all award that is awarded at Nayatel in just a short span of 10 months.
Maintained a proper filling system for Tcs received which I put in place and trained multiple Nayatel employees.
Senior Support Executive
Steered efforts towards leading Net Provider in Pakistan, one of the fastest-growing companies in Pakistan, facilitated customers with their billing issues, also processed cash cheque and credit card payments.
Maintained records of daily cash reports, cheques, and Upsell new packages to walk-in customers; defined three different SOP\'s, also attended different training about hierarchy and office ethics, emotional intelligence.
Challenged with the responsibilities to take two new initiatives which help in increasing the overall team performance and further reduced the time spent per customer, also implemented a new Cheque handling process.
Admin Executive
Steered efforts towards managing the opening, sorting, & distributing incoming faxes, emails, and other correspondence.
Provided administrative support and produced financial statements, reports, memos, invoices letters and other documents.
Answered phones and routing calls to the correct person or taking messages also handled basic bookkeeping tasks.
Exercised hands-on approach and effective controls to file and retrieve corporate records, documents, and reports.
Conducted data to prepare documents for review and presentation by boards of directors, committees, and executives.
Digital Services Executive
Formulated strategies to build a lasting digital connection with consumers and achieve optimum business results.
Researched numerous verticals to plan and monitor ongoing company presence on social media (Twitter, Facebook, etc.).
Launched optimized online adverts through Google Ad-words, Facebook, etc. to increase company and brand awareness.
Prepared and reviewed online newsletters and promotional emails and organize distribution through various channels.
Shared creative ideas for content marketing and update website, also partnered with media agencies and vendors.
Served as a resource in all efforts to acquire insight into online marketing trends and keep strategies up-to-date.
Accounts and Marketing Executive
Developed marketing campaigns and conducted research and data analysis to identify and define audiences.
Devised and presented ideas and strategies, promotional activities and compiled financial statistical information.
Created business plans to achieve goals and quotas, also led full sales cycle from finding a client to secure new deals.
Identified and tapped new and potential sales opportunities by networking and turn them into long-term partnerships.
