Installing, configuring, testing and maintaining operating systems, application software and system management tools Autotask, Datto, IT-Glue. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN. Knowledge of Git or other version-control software.
I have strong knowledge in the following area during my experience being a tier 1 2 level
approaches.
On call end user\'s technical support, Desktop Support , Tickets management, Windows administrations, O365, exchange server, Active Directory, backup & recovery, Remote server, Management of AD account User’s password resetting, Unlock, Enable, Disable, Drive mapping, GP for end user, Network & system troubleshooting, access points, firewall, and a bit of cloud based technologies.

Services Desk Admin (SDA)
Halo informatics is a UK based Company working in collaboration with Comfort Care Services UK, which provides Software Development, Health Care services and IT solutions. Being important and anchor part of IT team in PK to look after the problems of around 150+ employees in PK and around 1000+ employees is UK, I was responsible for:

• Managing Remote Servers
• Managing Backup Servers
• Managing In house Firewall
• Managing office Network and Infrastructure
• VOIP phones configuration and management
• Managing Helpdesk and Customer Support Servers
• Administration of Spice Works Helpdesk
• Training of all new joiners about IT and infrastructure
• Addressing minor to severe level problems relevant to IT
• Direct Contact with Area Managers in UK to counterfeit IT Problems
• Adaptive and emerging solution proposals
• Front Line responsible to address the raised IT problems in out of hours

End user Help Desk, Windows Troubleshooting, OS Installation, Installing new computers, installation troubleshooting of all OS, Cisco Switching configuration, Miktotik, Inventory Management, Cabling Management, CCTV, Network Technologies, Printer\\\'s and scanner\\\'s, Network Monitoring, Inventory management, Troubleshooting network problems, TCP/IP protocols, Dialer\\\'s PBX issues, C-Panel Mail server, Setting up and installing new computers, networks and software.

CCTV monitoring â–ª Network Technologies â–ª WIFI Range Extenders â–ª Installations Hardware Printers,Routers,Switches â–ª Hardware & Software Management â–ª Troubleshooting.

Responsibilities Internet, and intranet systems NADRA Technical Problem Resolve. Evaluate and modify system\'s performance. CNIC Verification. HBL EXPRESS

 Installation of Routers & Modems • Network Configurations  • Broadband configurations  • Hardware Connection: Site Consideration, Connection and installation  • Software Configurations