概要

Team Lead (Inbound Operations)


Tribe Consulting (Pvt.) Ltd. Feb 2020 – Feb 2021 | Islamabad, Pakistan

  • Create an inspiring team environment with an open communication culture

  • Set clear team goals

  • Delegate tasks and set deadlines

  • Oversee day-to-day operation

  • Monitor team performance and report on metrics

  • Motivate team members

  • Discover training needs and provide coaching

  • Listen to team members’ feedback and resolve any issues or conflicts

  • Recognize high performance and reward accomplishments

  • Encourage creativity and risk-taking

  • Suggest and organize team building activities


Tribe Consulting (Pvt) Ltd. Oct 2019 – Jan 2020 | Karachi, Pakistan

  • Email correspondence

  • Interacting with Clients

  • Service Request Handling

  • Database management

  • Relevant Reporting


SKYSCRAPERSNOW RAWALPINDI PAKISTAN
(i) Quality Assurance Specialist February 2019 - August 2019
Developing evaluation programs for sales & customer
support teams
Ensuring compliance with company standards
Monitoring Calls/Chats/Emails
Conducting training and coaching sessions for sales &
customer support teams
Preparing weekly & monthly performance reports
(ii) Customer Service Representative January 2018 - January 2019
Helping clients with complaints and questions
Interacting with clients through emails, phone calls, live
chats and text messages
Coordinating with team to resolve clients concerns
Maintaining records of transactions and interactions
Documenting problems, reasons, solutions, and
avoidance methods.
FUTURE NOW TECHNOLOGIES LAHORE PAKISTAN
Customer Service Representative August 2013 - December 2017
Answering to clients inquiries and helping in order
placement via phone and website
Assisting customers with any product related issues and
escalating any of the issues appropriately
Ensuring good customer experience
Meeting Quality Assurance Requirements
Coordinating with sales and verification teams to
maintain accuracy and to achieve customer satisfaction
BRADFORD FISHERIES BRADFORD UNITED KINGDOM.
Customer Service Assistant December 2008 - June 2010
Taking food orders, preparing and serving to customers
Complying with food safety and hygiene standards
Interacting with customers from different cultures
Ensuring customer retention by providing excellent


工作经历

公司标识
Travel Counselor
Serene Air Pvt Ltd.
Mar 2021 - 代表 | Karachi, Pakistan


公司标识
Team Lead (Inbound Operations)
Tribe Consulting (Pvt.) Ltd.
Feb 2020 - Feb 2021 | Islamabad, Pakistan


Create an inspiring team environment with an open communication culture
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risk-taking
Suggest and organize team building activities

公司标识
Back-End Support Executive
Tribe Consulting (Pvt) Ltd.
Oct 2019 - Jan 2020 | Karachi, Pakistan


Email correspondence
Interacting with Clients
Service Request Handling
Database management
Relevant Reporting

公司标识
Quality Assurance Specialist
Skyscrapers Pvt Ltd
Feb 2019 - Aug 2019 | Rawalpindi, Pakistan

Developing evaluation programs for sales & customer
support teams
Ensuring compliance with company standards
Monitoring Calls/Chats/Emails
Conducting training and coaching sessions for sales &
customer support teams
Preparing weekly & monthly performance reports

公司标识
Customer Service Representative
Skyscrapers Pvt Ltd
Jan 2018 - Jan 2019 | Rawalpindi, Pakistan

Helping clients with complaints and questions
Interacting with clients through emails, phone calls, live
chats and text messages
Coordinating with team to resolve clients concerns
Maintaining records of transactions and interactions
Documenting problems, reasons, solutions, and
avoidance methods.

公司标识
Customer Service Representative
FutureNow Technologies
Aug 2013 - Dec 2017 | Lahore, Pakistan

Customer Service Representative August 2013-December 2017
Answering to clients inquiries and helping in order
placement via phone and website
Assisting customers with any product related issues and
escalating any of the issues appropriately
Ensuring good customer experience
Meeting Quality Assurance Requirements
Coordinating with sales and verification teams to
maintain accuracy and to achieve customer satisfaction

公司标识
Customer Service Assistant.
Bradford Fisheries.
Dec 2008 - Jun 2010 | West Yorkshire, United Kingdom

Assist in the service of food and beverages to a range of customers and undertake general duties within the busy shop floor.

公司标识
Computer Lab. Incharge
Govt. Model Science College Mirpur
Apr 2005 - Nov 2007 | Mirpur, Pakistan

学历

Allama Iqbal Open University (AIOU)
大专, Post Graduate Diploma in I.T.‎
Computer Science
Completed
2004
Azad Kashmir University Muzfd.
学士, , Bachelor of Arts‎
English Language
2002

技能

熟练 Cross Team Communication
熟练 Customer Service Management
熟练 Official Assignments
熟练 Sales Promotion
熟练 Staff Training
熟练 Team Management Skills
熟练 Time Management

语言

初学者 阿拉伯语
熟练 英语
熟练 旁遮普语
熟练 乌尔都语