·         Managing and driving the growth of the seller\'s business: Build and execute on a strategic account plan that delivers on key business opportunities for the seller and Amazon.
·         Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and onboarding teams.
·         Work with sellers to improve operational aspects of their business in providing a great consumer experience.
·         Analyzing the business: Conduct deep dive analysis and provide routine executive-level reporting on the seller\'s current business and future opportunities. Publish recommendations and action plans based on data.
·         Providing thought leadership around planning, roadmaps and execution
·         Experience with e-commerce, retail, advertising, or media would be an advantage
·         Prior experience influencing C-level executives is highly desirable
·          Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-Paced environment.
·         Experience in A-Z Amazon Account management, Amazon FBA, Product hunting, Drop shipping, and an analytical function, preferably at a startup or other fast-paced environment.
·         Ability to dig through data, draw conclusions and make recommendations.
·         Excellent written and verbal communication skills, and impeccable attention to detail.
·         Handle aggressive deadlines and prioritize work in a fast-paced, often ambiguous environment with fire drills coming up near-daily.
·         Can manage multiple projects and figure out complex problems without much oversight.
·         Optimize resource to improve productivity and implement action plans to minimize shrink and improve store compliance
·         Lead inspires the team to deliver process efficiencies
·         Developing the best talent with skills to complete the operational job roles
·         Set goals, support personal development plans opportunities linked to performance
·         Manage the operational training of store process
·         Recognize achievements across all level of employees
·         Manage team’s adherence to the brand dress grooming standards
·         Embrace demonstrate the service philosophy 3 C Model
·         Support the consistent communication
·         Coach supports the team to create a customer-first culture within all operational efficiencies
·         Drive operational efficiencies to ensure that the customer experience team can Connect, Convert and Conclude
·         Handle customer queries ensure the team is trained to the required level to manage to the required level.
·         Manage delivery processing inventory flow to ensure daily replenishment requirements are achieved replenishment targets are exceeded
·         Ensure compliance to company policy procedures including, cash management Health Safety
·         Manage store opening, closing elements which relate to registers, cash management efficiently to company guidelines, daily reconciliation call out any financial risk to Line Managers

·         As an operations manager, from the customer services team to the purchasing team order filling team to the packing team and the dispatching team that oversees the work and is part of myjob.
·         From confirming the order to purchasing the products. Maintaining the stock, fulfilling orders pack it as it is ordered from customer end, and then dispatch it.
·         And to see customer issues after dispatch.
·         Refunding Product Exchange Viewing Returns. These are all work responsibilities. Whom I know very well.
·         Advocate effectively for customers and employees.
·         Lead a large support organization, delivering high customer satisfaction and team efficiency.
·         Drive CS forecasting and budgeting processes to define multi-year growth plans and manage new expenses.
·         Launch support operations in new geographies to serve business needs.
·         Accelerate time to excellence/proficiency for new and emerging countries.
·         Innovate and build products and tools which scale to customer engagements across multiple sales and support channels.
·         Create and launch multi-platform, self-service tools for customers & associates.
·         Make data-driven decisions to the benefit of customers and employees.
·         Provide input to cross-functional stakeholders to enhance customer focus across the eero organization.

·         Started my job as CRO for one tear than promoted to Point Person of the team and then promoted as an ATL looking forward a team of inbound calls for Telenor customers and then promoted to Abacus Sister Company Antlere looking after team of 34 girls and also doing the
Dialer Management lead management progress report making on MS Excel dialer reports KPI\' leakages reports late login reports MPR of team floor reports and all kind of reports depend on client requirement and my head requirements riffing data for uploading and making leads for dialer upload audio calls and data to Antlere online app for clients one to one sessions team daily session call listing evaluating and guiding and coaching of team senior and new hires agents client management people management
·         Develop Staff
·         Performance reviews
·         Support Staff
·         Handle escalations
·         Provide answers and guidance to staff
·         Support agents to perform their job
·         Be a manager
·         Lead and Inspire
·         Communicate company news
·         Facilitate meetings
·         Do Admin
·         Leave approvals
·         Payroll information
·          
·         Approve transactions
·         Self-Development
·         Attend briefings
·         Management training
·         Improve technical skills
·          
·         Take overflow calls
·         Organize engagement activities
·         Be in charge of running and managing the call center daily
·         Set targets for all other call center agents to meet up with
·         Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
·         Understand all organization’s products, services, procedures, and guidelines and communicate same to all team members
·         Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
·         Facilitate and organize training sessions for all agents and participate in the recruitment of new call center agents
·         Submit regular reports to management and seek new ideas and strategies to improve performance at the center
·         Keep up with trends and happenings in the industry and ensuring adherence to industry standards
·         Ensure that clients are kept happy and satisfied at all times by providing prompt responses and solutions to their challenges at all times
·         Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

·         Prepares, compiles, and sorts documents for data entry.
·         Verifies and logs receipt of data.
·         Transcribes source data into the required electronic format.
·         Transfers information from paper formats into computer files using keyboards, data recorders, or optical scanners.
·         Performs high-volume data entry using word processing, spreadsheet, database, or other computer software.
·         Verifies integrity of data by comparing it to source documents.
·         Reviews data for errors, missing pages, or missing information and resolves any discrepancies.
·         Maintains a filing system and protects confidential customer information.
·         Performs regular backups to ensure data preservation.
·         Responds to requests to retrieve data from the database or electronic filing system.
·         Uses basic office equipment (photocopy machine, facsimile machine, etc.)
·         Maintains a satisfactory level of quality and productivity per department standards.
·         Completes additional assigned tasks as required.
·         Provide the highest quality of service to customers over the phone with a positive attitude within the defined SOPs of the company
·         Keep abreast with the latest information w.r.t the products, policies and procedures of the company in order to handle customer queries and complaints effectively and efficiently
·         Ensure strict compliance with New Sales Activation/ MNP SOP
·         Provide feedback to the Team Leader on issues and challenges w.r.t his job and suggest solutions
·         Actively work towards the achievement of daily quantitative targets
·         Adhere to the company’ business code of conduct, corporate policies, guidelines, and statutory requirements
·         Regular attend Team Meetings and other learning initiatives.
·         Coordinate and follow-up with multiple stake holders for the resolution of customer’s problems  Prepare product or service reports by collecting and analyzing customer information.
·         Resolve product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
·         Plan and coordinate administrative procedures and systems and devise ways to streamline processes
·         Recruit and train personnel and allocate responsibilities and office space
·         Assess staff performance and provide coaching and guidance to ensure maximum efficiency
·         Ensure the smooth and adequate flow of information within the company to facilitate other business operations
·         Manage schedules and deadlines
·         Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
·         Monitor costs and expenses to assist in budget preparation
·         Oversee facilities services, maintenance activities and tradespersons (e.g electricians)
·         Organize and supervise other office activities (recycling, renovations, event planning etc.)
·         Ensure operations adhere to policies and regulations
·         Keep abreast with all organizational changes and business developments