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概要
SUMMARY
Highly accomplished Operations Manager with 13 years of experience driving operational excellence and cost savings. Skilled in team leadership, vendor management, and cross-functional collaboration to achieve business. Established and maintained relationships with key vendors and suppliers, resulting in a 30% reduction in supply chain costs and improved delivery times. identified and resolved operational issues promptly, resulting in a 20% improvement in customer satisfaction scores and a 25% reduction in customer complaints
TECHNICAL SKILLS
- Partner and client management.
- Customer experience management
- Problem-solving skills, complaint res
- Asana, CRM, Google Sheets, Slack
- Interviews, orientation, training, need analysis
- Track and Measure staff performance
- Working knowledge of MS Office (Word, Excel, PowerPoint, Outlook Express)
项目
工作经历
Operation Manager
Manages day-to-day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management. Monitored and supported the bidding and proposal process. Identified and qualified customer needs and negotiated and closed profitable projects with a high success rate. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Reported issues to higher management with great detail. Works with sales teams to help set and meet daily and quarterly goals. Plays a significant role in long-term planning, project status reporting, and implementing change control processes. Works closely with the CEO and category Heads on other special planning and departmental projects. Identifies trends and assesses opportunities to improve processes and execution.
Induction, Sourcing & Partner onboarding Manager
Plan and manage the company\'s sourcing strategy for Lahore. So often research to understand the company\'s operations needs and requirements. Build relationships with vendors and key stakeholders.
Prepare a new city onboarding plan, staff training and develoment. Marketing research for MCP for company SKUs. Monitor the need and supply side of working staff,update field force for changing the role of company policies, to ensure the new partners understand the importance of complying with their allocated health and safety responsibilities and the potential consequences of noncompliance.
Building great relationships by being a proactive, responsive, strategic resource. Being knowledgeable in their partners\' products, companies, and industry.
Manage B2B side client, visits, quotations, and execution.
Manager Hostel Operations
Responsible for all staff employed for the hostels, during its operations
Responsible for managing Hostel Operations in other cities (Multan, Rawalpindi, Islamabad, Faisalabad, Mirpur & Bahawalpur)
Responsible for functions of payroll, wages, ongoing training of staff in desk, housekeeping functions, discipline and compliance with policies and rules
Responsible for arranging and implementing a preventative maintenance schedule
Responsible Conducting routine site inspections to find and resolve problems with the facilities
Responsible for quality check for the facilities provided by Hostels to residents
Responsible Investigating and resolution of the complaints about hostel matters
Agreements with vendors and suppliers as well as with building owners
Operation Manager Marketing Execution
Supported, Instructed and monitored outdoor advertising team to carried out tasks of display and distribution of materials as per execution plan
Led Marketing advertisement team of 45 resources-nationwide
Monitored the supply of required marketing promotional material to marketing out-door team member of relevant campus
Kept the work track of execution status, take feedback from concern employee and assigned task
Partnered with agency, channel teams, and legal to manage requests, timelines, and flawless execution of campaigns
Demonstrated success managing large teams with direct and indirect reporting relationship
Campus Administrator
Planed and instructed courses in the day, evening or on weekends in University campus as assigned
Was responsible for Students counseling, about field of study and its scope in Pakistan
Conference with students during regular study hours and other times as per scheduled
Provided administrative support to a team of lecturers, tutors or teachers
Managed the student life cycle from registration/admission to graduation/leaving
Coordinated examination and assessment processes
Social Mobilizer
Carried out Social Mobilization in rural communities, conducted participatory appraisal
To strengthen the community mobilization intervention in CFS where children have access to quality learning environment, owned and showed improved learning.
Conducted meetings with Government Executives for effective implementations of CFS project
Trained Government Head Teachers & AEO’s & Deputy AEO’s, regarding Child Friendly spaces
