Complete recruitment cycle – Position requisition till induction.
Standardization of evaluation methods; structured behavioral interviews and  assessments in accordance with brand interviewing and selection strategy,
collaborated with managers to identify future hiring needs.
Performance assessment weekly and monthly reporting regarding terminations, and disciplinary actions of existing and newly hired staff.
Filing and record keeping of newly hired staff.
Preparation of Offer letters/agreements, issuance of extension/ experience letters, and ensuring  their receiving.
Receives and tracks employment applications and documents.
Source potential candidates from various online channels (e.g. social media and professional platforms like Indeed and LinkedIn)
Employee relations.
Provide shortlists of qualified candidates to hiring managers.
Standardization of evaluation methods; structured behavioral interviews and  assessments in accordance with brand interviewing and selection strategy.

Reviewing/Creating/Updating ORM & SMM accounts. 
Sales Report Creation.
ORM & SMM Reports Creation.
Postings on Social Media Accounts.
Ability to develop and implement a corporate social media strategy
Responding to customer queries on Social Media Accounts
Organizing Data & Data Entry on Excel.
Managing Online Reputation on Sitejabber.com and Trustpilot.com.
Replication of PPT\'s and upload Voice overs.

Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Recommended potential products or services by collecting customer information and analyzing customer needs.
Maintained consistent communication with leadership team to manage customer service effectiveness by
Handled inbound customer chat conversations from various websites.
Educated customers about billing, payment processing and support policies and procedures.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Compiling, verifying accuracy and sorting information to prepare source data for computer entry
Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
Create spreadsheets with large numbers of figures without mistakes.
Handled different project simultaneously.

Responded to customer needs through competent customer service and prompt problem-solving.
Customer complaints and mitigated dissatisfaction by employing timely and effective solutions
Customers aware of current and new programs and services.
Customer information to explore issues, develop potential solutions and maintain high-quality service.
Customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
Accurate and current customer account data with manual forms processing and digital information updates.
Client rapport by promptly processing requests and resolving financial discrepancies
Clients on account services and resolved client inquiries regarding statement information and account balances.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance..
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred caller to appropriate personnel.
Arrange and update HR Reports.
Transferring data from paper formats into computer files or database systems.
Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
Partnering with hiring managers to determine staffing needs
Following up on the interview process status
Drafting and posting job descriptions.
Develop and track goals for the recruiting and hiring process
Provide shortlists of qualified candidates to hiring managers

Manufacturing service agreements and quality standards.
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Perform a professional, friendly and fun demonstration of a product.
Offered each customer top notch, personal service and polite support to boost sales and customer satisfaction.
Educated customers on promotions to enhance sales.