概要

AREAS OF EXPERTISE
Customer Relations
Human Resources
Team Management
Training & Mentoring
Revenue Management
Budget Management
Front Desk Management
Housekeeping Management
Complaint Handling
Performance Management
Hotel Operations
Business Administration
PERSONAL SKILLS
Service orientated
Leadership skills
Problem solving skills
Decision making
Excellent communicator
Tactful & articulate
Well organised
Influential skills
Team work
Time management





PROFESSIONAL

IT Proficiency
Word, Excel,
Access, PowerPoint,
Duetto, Hetras,
Entee, Opera,
Boss Management,
People System,
Fourth Hospitality,
Internet and Emails Outlook

工作经历

公司标识
Hotel Manager
Easy Hotel Group
Sep 2015 - Sep 2018 | Greater London, United Kingdom

HR Management, Payroll, Hotel Maintenance, Maintain hotel Polices and procedure, Budgeting and variance analysis,
Reporting, Housekeeping maintenance, Buying and quality control.

公司标识
Retail Manager
TESCO( National Halal Group)
Mar 2012 - Sep 2015 | Greater London, United Kingdom

HR Management, Purchase and sale, Food Traceability, Payroll, Budgeting, Reporting to the top Management, Maintain Retail policies and procedure etc

公司标识
Floor Manager/Crew Trainer
MACDONALDS
Jan 2008 - Sep 2015 | Greater London, United Kingdom

Staff Training and Requirement, Cash Handling, Reporting to the top management, Working with General manager to hit the targets,

学历

University of Wales
硕士, 工商管理硕士学位, Masters in Business Administration (Executive)‎
Marketing and Financial Management
等级 B
2012

技能

5+ 年 Good Team Player
5+ 年 Good team work
2 年 Import export
5+ 年 speak and understand in English
5+ 年 ability to type
5+ 年 Analytic Reporting
5+ 年 • Strong spoken communication skills
5+ 年 Call Center Development
5+ 年 Communication
5+ 年 Communication ethics
5+ 年 Communications; B2B; Sales
5+ 年 Creative
5+ 年 Customer Service Management
5+ 年 Customer Service Operations
5+ 年 Drafting Policies
5+ 年 English Fluency
5+ 年 English speaking candidate more preferabble
5+ 年 Excellent Communication
5+ 年 Excellent communication and 'people skills
5+ 年 Field Force Management
5+ 年 Floor Management
4 年 GM retail industry in london
5+ 年 Hardworking
5+ 年 Highly Motivated Self Starter
5+ 年 Highly motivated Self Starter willing to work on
3 年 Hotel management
5+ 年 HR
5+ 年 Interpersonal
5+ 年 KPI implementation
5+ 年 Leadership
5+ 年 Manage client expectations
5+ 年 Manage Client Relationships
5+ 年 Management
5+ 年 Manages task
1 yearMBA qualified
5+ 年 Microsoft Excel
5+ 年 Microsoft Office
5+ 年 Multitasking
5+ 年 Must have a knowledge of operating widely used
5+ 年 negotiationskills
5+ 年 Operations Process Improvement
5+ 年 organization
5+ 年 People Skills
5+ 年 planning skills
5+ 年 Presentation
5+ 年 Presentation Skills
5+ 年 Problem Solving
5+ 年 Problem solving & decision making
5+ 年 Project Management
5+ 年 Restaurant management

语言

熟练 英语

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