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概要
AREAS OF EXPERTISE
Customer Relations
Human Resources
Team Management
Training & Mentoring
Revenue Management
Budget Management
Front Desk Management
Housekeeping Management
Complaint Handling
Performance Management
Hotel Operations
Business Administration
PERSONAL SKILLS
Service orientated
Leadership skills
Problem solving skills
Decision making
Excellent communicator
Tactful & articulate
Well organised
Influential skills
Team work
Time management
PROFESSIONAL
IT Proficiency
Word, Excel,
Access, PowerPoint,
Duetto, Hetras,
Entee, Opera,
Boss Management,
People System,
Fourth Hospitality,
Internet and Emails Outlook
工作经历
Duty MANAGER
Food and hygien, customers complain handling, cost management, staff turnover management, profit and loss management, variance management, Staff Training and Requirement, Cash Handling, Reporting to the top management,Â
Hotel General Manager
HR Management, Payroll, Hotel Maintenance, Maintain hotel Polices and procedure, Budgeting and variance analysis,
Reporting, Housekeeping maintenance, Buying and quality control.
Retail Manager
HR Management, Purchase and sale, Food Traceability, Payroll, Budgeting, Reporting to the top Management, Maintain Retail policies and procedure etc
Floor Manager/Crew Trainer
Staff Training and Requirement, Cash Handling, Reporting to the top management, Working with General manager to hit the targets,
