。该工作已被公司管理人员暂停申请，不再接受简历投递

Customer Service Representative

Priceoye Technologies Private Limited

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PKR. 20,000 - 35,000/Month

We believe that businesses are human, and our team is committed to growing into a successful company while prioritizing people first.

The purpose of this role is to help our customers get the most out of our products.
This role is not about following heartless scripts to retain customers, meeting call completion goals, or quickly closing cases with canned replies.
As a member of our Customer Support Team, you'll be on the front line of our relationship with our customers.
You'll be managing live chat and WhatsApp conversations, providing support to our Call Centre on a wide range of issues.

Your responsibilities will include:

Being the first point of troubleshooting customers when they reach out for assistance.
Resolving customer queries, questions, and complaints via live chat, email or phone
Helping new customers get up to speed quickly, triaging issues, and answering questions from potential customers.
Maintaining our internal knowledge base.
Communicating to customers primarily via phone and live chat.
Representing the voice of the customer to our In-House teams.
Helping our team identify where we can better meet the needs of our customers.
Collaborating with your teammates to troubleshoot complex problems

Requirements